I have Norton anti-virus installed on a Compaq (HP) laptop. I wanted to do a comprehensive scan, but had to back up my files first. While this was happening, the laptop froze (didn't do anything for hours)...
Shut it down...Now it won't start up at all...
Called the Norton line and was told to stand by for tech help...waited 2 hours and no-one answered (thank goodness for speaker phones).
Laptop will start in SAFE mode, but nothing happens when I click on any icons...
The Compaq startup help system freezes in "command response" mode...
Help!!!
