I have XP. After running CCleaner, I am having trouble with "Create Shortcut" to my desktop. I click on the website and I select "Create Shortcut" and hit ok when it asks for verification. The shortcut appears on my desktop, but not with the usual "E" internet explorer symbol. It has more of a small square symbol that looks like a mini white desktop, or something like that. Clicking it does nothing. When I ran CCleaner, I checked off all boxes except: "Autofill Forms" and "Desktop Shortcuts". I also ran the laptops' Disc CleanUp and Defrag after that. (Is/was it necessary to run those last 2 tools?) I believe this is the same process I used on my other computer and had no problem.