brianoh

Alan, I must apologize. I did read your previous message, and yes it was rather long, so I summarized it as follows: When I have had time to digest your latest message, I will reply again. Brian

Purchase, donate, gift, buy, procure; call it whatever you like, you get the drift. As I said, the product should detect the error. What's his name can say what he likes; being an apologist doesn't help anyone. I reported the fault to help the developer, and then I have to cope with some one who tries to tell me CCleaner should not fix or report on the problem because it is not an error. Obviously that is absurd. The Registry points to Java folders that are simply not there. Other Registry Cleaners detect, report, and fix it. Saying that CCleaner should not is like telling me that black is white. Being an apologist does not help anyone. There, the matter is closed. I have reported it, the rest is in your hands. Brian

Alan, I am no expert on the Windows Registry, and really don?t want to get involved with it at all. I had an error, whether I created it, or an uninstaller created it, is irrelevant. Fix-programs like CCleaner are to fix errors and remove the need for users to play around with dangerous tools like Regedit. The keys in the registry for Javasoft pointed to non-existent folders, and that prevented me from installing the software. I have no problem admitting that I caused the problem; that is totally irrelevant and immaterial. The end-result was that I had to stuff around for hours trying to fix it. I want a program to do that for me. I have subsequently found that there are a bunch of Registry-Fix programs out there that will do that for me. It is not my intention to be unfriendly; however I posted a message here to get an answer, not to get apologies for CCleaner. If they don?t want to change the program, fine, there are a bunch of other programs that will ? as I have subsequently found. I have had experience with other software where forums are plagued by product-apologists that really just clog-up the works and get in the way of progress. I am unsure why they took the positions they did, however they prevented needed changes by defending products for unknown reasons. I do not see this as a value judgment. There is an obvious error in the registry that prevents re-installation and has to be fixed. Other software products acknowledge it as an error, and it appears obvious to me that CCleaner should also. Had it done so, I would have had no hesitation in purchasing it. Brian

Well thanks for illuminating me to the obvious. The point is that there was NOTHING there (code), no error was reported, and no way to fix it was indicated. I fully realize what the problem was. Mistakes DO HAPPEN, that is why programs like CCleaner are required - to fix them. Alternatively we can pretend that all bugs are really just features.

I am sorry if I wasn't clear in my initial post, but I have fixed the problem using RegEdit. The point of my posting was to draw attention to the Fact that CCleaner did not fix it, and I thought that it should. I attempted to notifying them using the notification form, however that did not work, hence my posting here. As I said, the problem was fixed using RegEdit.

I ran JavaRA, and it did not fix the problem. It did run OK, but on completion the problem was still there. It appeared to just delete some old items.

Hi, Using Windows XP. I was attempting to install the JRE. Specifically: jre-6u11-windows-i586-p-iftw-k.exe from Sun Java site : http://www.java.com/en/download/manual.jsp Each time I attempted to install it, the message appeared : JAVA SETUP: This software is already installed on your computer would you like to reinstall it? Y Then message: WINDOWS INSTALLER This is only valid for products that are currently installed. The installation failed. I ran CCleaner a number of times to fix registry etc. It failed to solve the problem. After searching the web, I found out what was needed fortunately, which was to (in Regedit) remove : HKEY_CURRENT_USER Javasoft, and HKEY_LOCAL_MACHINE Javasoft. I think your product should detect that, don't you? I think that what happened to cause it, was that I thought I had removed Java in AddRemovePrograms. As removing often leaves directories, I thought that it had left the Java directory in Program Files, so I deleted it. In fact, I think I had not deleted Java at all. I presume that this is the type of error that CCleaner should fix.