rich_roc
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Posts posted by rich_roc
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I would have to say that this looks like it may be a bug. Then the problem becomes, what's causing it when so many others are using the current version without this bug. I'm wondering what sort of other system tools you may have for security. Many of my questions lean this way. What I'm getting at, is if any of those programs may have some sort of protection for the System Restore. I'm really hoping not, but are you running any of the Norton/Symantec or McAfee products? And/or is the computer in question a Toshiba. I think they have their own special backup system. Maybe this will point someone else into thinking along these lines too and have a solution for you.
Good Luck!
Vic
VicLovan.com
Thanks Vic,
My system is a generic Intel PC, not Toshiba. I use F-Secure Internet Security, Adaware, SpyBot S&D, Win Defender. I was using (in addition to CCleaner) Privacy Guardian to clean out my system routinely. Just before I started getting these error messages about the corrupt file, I uninstalled Privacy Guardian. Here are the details of the latest "popup" error window from Event Viewer and the Microsoft Link:
Application popup: CCleaner.exe - Corrupt File : The file or directory \System Volume Information\_restore{000CD547-0129-4B27-B8E2-A61171E8ACE7} is corrupt and unreadable. Please run the Chkdsk utility.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
OK, so I clicked the link, and here's what I got:
Details
Product: Windows Operating System
ID: 26
Source: Application Popup
Version: 5.0
Symbolic Name: status_log_hard_error
Message: Unable to Load Device Driver : device driver could not be loaded.
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.
User Action
To correct this problem:
Reinstall the program to restore the driver to the correct location.
If these solutions do not work, contact Product Support Services.
Version: 5.2
Symbolic Name: STATUS_LOG_HARD_ERROR
Message: Application popup: %1 : %2
Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.
User Action
To correct this problem:
Ensure that the program user has sufficient privileges to access the directory in which the driver is installed.
Reinstall the program to restore the driver to the correct location.
If these solutions do not work, contact Product Support Services.
--------------------------------------------------------------------------------
Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.
So, if I take the above at face value, perhaps I am missing a driver CCleaner needs, or this driver is corrupt? One other note....just before the balloon pops up, and CCleaner is well into 'Run Cleaner' mode, my A:\ floppy drive lights up.
Thanks again,
Rich
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Yes, I did chose the 'auto fix file sys errors' option when running Chkdsk.
The balloon popup only occurs when using CCleaner, and only after the "Run Cleaner" button is pushed. It occurs everytime this button is pushed, regardless of what (if anything) is listed under "files to be deleted".
Based on the questions and answers in this thread, and the observation that this warning only occurs when using CCleaner, am I to suggest that this is a CCleaner bug, or are there additional tests you would suggest? I am not aware of any other issues with my system or software.
Thanks,
Rich
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Is this balloon popup just when you use CCleaner or does it happen when you run other programs as well, even on boot as well perhaps.?
Did you choose 'automatically fix file system errors' when running Chkdsk?
Yes, I did chose the 'auto fix file sys errors' option when running Chkdsk.
The balloon popup only occurs when using CCleaner, and only after the "Run Cleaner" button is pushed. It occurs everytime this button is pushed, regardless of what (if anything) is listed under "files to be deleted".
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Sounds like a corrupt restore point to me.
1. I'd first run ChkDsk.
2. After the system restarts make a new restore point.
3. Delete all old restore points by running Windows own built-in Disk Cleaner, and clicking the More Options tab, then click Clean up under System Restore.
Andavari,
I tried these steps, with no change in the result....still gives the same warning message for the same corrput file/folder. Registry problem? Other suggestions?
Many thanks,
Rich
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Can you post the full text of the warning message?
Hi YoKenny,
Here is the latest one. They appears as balloon messages in the notification area:
CCleaner.exe - Corrupt File
The file or directory \System Volume Information\_restore{000CD547-0129-4B27-B8E2-A61171E8ACE7} is corrupt and unreadable. Please run the Chkdsk utility.
Thanks for your help,
Rich
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My first thing to try would be to turn off the system restore and reboot. Turn it back on, reboot again. Then see if you get the same error.
To turn off/on system restore - right click on the "My computer icon and choose properties, and then from the box that comes up choose the system restore tab.
Good Luck!
Vic
VicLovan.com
http://www.viclovan.com/ccleaner2settings.htm
PS to all the regulars - Howdy! And long time no see! I've been working a LOT and haven't been able to chip in as much. I'm still keeping an eye out for the posts, but I'll still be working a heavy load for the next few weeks and I'm sure I'll be back on track.
Hi Vic,
Thanks for your reply! I forgot to mention yesterday that when I discovered the warning, I did test turning off Sys Restore and rebooting. When I did this (several cyclings of turning on and off Sys Restore), I no longer got the CCleaner warning about the corrupt file. Upon "restarting" Sys Restore and rebooting, the warning comes back. Does this bring to mind another test to try?
Thanks,
Rich
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I am using Win XP Pro SP3 with the latest version of CCleaner.
Yesterday, during a clean, it warned that there was a file or folder in the "System Volume - restore area" that is corrupt, and suggested running Chkdsk. I did this, but the warning did not go away. I also did a system restore to further investigate, and this worked fine. The warning goes away when I disable System Restore. Chkdsk did not reveal any findings as posted in Event Viewer. One other note (not sure if related) is that I uninstalled PCTools Privacy Guardian just before I got the corrupt file warning for the first time. I also did an uninstall/reinstall of CCleaner, but this did not clear the warning.
Any suggestions as to whether I really have a corrupt file or folder that needs attention? If so, any suggestions as to what to do next?
Many thanks,
Rich
CCleaner warning message for corrupt file
in CCleaner Bug Reporting
Posted
Dear Forum:
This problem has gone away...as mysteriously as it first appeared. I don't have an explanation. Hopefully, it won't be back. Thanks to all for your suggestions.
Rich