old_timbo

Thanks for your responses guys. I've not had any infections since using PCguard so reluctant to change. Used Norton beforehand and that let a couple of nasties through that only running Trend Housecall found and got rid of. Not tried talking to Virgin either as unless your question matches one on their FAQ list you don't get much of use back. Also the last time I had a problem with PCguard they kept me talking on their expensive help line whilst getting me to making various simplistic checks and changes before eventually confirming after 20 mins that I had known problem affecting many people and advising trying a reinstall in a couple of days time when they hoped to have the bug fixed!! A pretty cynical rip-off in my view. Its just a shame that CCleaner and PCguard don't seem to be working well together anymore after a long period of good service. Can't see anything that seems to be associated with PCguard that reg cleaner lists as an issue. Only what seems to be the usual leftovers. There again I probably don't know what I'm looking at. Don't want to try it again as recovery takes a couple of hours. Tim

I get my Broadband connection from Virgin Media. As part of the package I get PCGuard which includes AntiVirus, Firewall, and Anti Spyware etc .etc. I have been using CCleaner along with PCGuard for some years and all has been well until recently. Now I find that if I use the registry cleaner facility in CCleaner it causes PCGuard to hang when it tries to reload on the next reboot and I have to use Task Manager to stop it. I have tried restoring the registry changes from backup with no success (CCleaner FAQ?s weren?t very helpful on this point, so not certain I did this correctly). Virgins repair facility for PCGuard didn?t work. Neither did the Uninstall utility. So I had to manually delete all the PCGuard files and download and install from fresh. What a pain! I presume the registry cleaner is removing something essential. Any idea what? How do I prevent it being removed so I can use the reg. cleaner from time to time as before? Thanks Tim