Hello, all! I found this forum after a google search for "clicking hard drive", so I am hoping you all can help me.
I recently purchased an Alienware laptop running Vista Ultimate. It came with 2 Samsung drives in a RAID configuration, giving me about 500GB storage. Well, one morning I couldn't boot it up. A little time with tech support determined one of the drives had failed. The agent walked me through disabling RAID so that I could get up and running with one drive while they replaced the old one. One of the things he asked me in diagnoasing the problem was whether I heard a 'click' from the drive. I said that yes, I did, occasionally. Anyway, I sent back the faulty drive. We're sure of which drive failed because checkdisk worked on this drive, but could never proceed on the other one.
Anyway, I thought I was good, but later in the day I heard the click again. Now I am wondering; is my other drive on the way out too? I've had the computer a little over 2 months, and it's always made the noise.
Now, I have heard the sound linked to on the Hitachi page that indicate drive failure, and this is definitely not one of them. First off, there is no grinding sound, and secondly, it's not persistent. It's one click, just one, and it usually only happens once every couple hours. Sometimes one click is proceeded by another after a few minutes, and then there are hours of silence. I spoke to a different Alienware support agent, and he felt that the sound was normal behavior.
Also, since moving to this one drive, I have noticed that the computer runs much better. iTunes never functioned well before, likely because I was having read errors on the failing drive. I do not notice any such trouble now. I also have not had a single Bluescreen since moving to this drive, something I had almost daily before.
I decided nobody could diagnoase this unless they could hear it, so I put my mic next to my hard drive and recorded for over 2 hours before I finally got a click on file. I've uploaded it below. The click is almost 9 seconds into the file.
Some explanations I have heard:
- Some drives produce an audible click when a process takes place to keep them from changing shape due to heat buildup
- Some Samsung drives "unload heads" if the drive is idle for a time, producing a sound
Well, if someone could let me know what they think, that would be great. What are the odds of BOTH my drives failing so soon after one another? Looking forward to hearing your opinions... let me know if there is any more information you need. Thanks!