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Hi. I've installed windows vista twice and I've noticed a pattern of Windows Help and Support not working anymore since using CCleaner for the first time after installation. Does CCleaner wipe out the help files? How do I stop this from happening? I'm about to do a clean install of vista sp1 and I want to keep the help files this time while still enjoying the benefits of CCleaner. :-)

Good for you. My laptop probably just went into shock after CCleaner deleted almost 2GB, it's been acting unusually. Yes, I think Ad-aware has that option in quarantine, right? You can restore files removed at a later date if you find that you need it after all? That would give us some peace of mind, I think. P.S. Too late to add HP Total Care to the exclude list now, it's already half-gone. I'll try to run the recovery disk this weekend. If that doesn't work, I'll contact an HP online technician through their website. (Used to do that directly from HP Total Care, now I can't. ) I've had too little sleep these past couple of weeks to do any troubleshooting. Hehe...

Thanks, by the way. Please let me know if there are any updates to CCleaner. I really like the speed of my laptop nowadays. :-) I'm going to run it on my desktop too. :-) Oh, and by the way, when I first ran the Analyze feature on the Cleaner tab, it found almost 2GB of things to delete even though the entire Advanced tab was unchecked along with the two items above it. The Registry fixer probably added a lot more since there were a lot of files in there. Is that normal? I think I read some people state that theirs found 200+ or 300+MB the first time they scanned like that was a really big "saving" already. My hard disk usage before CCleaner had been a little over 9GB, after running CCleaner, it was down to just 7+GB (I keep all my laptop documents in an external hard disk). Now I'm wondering if maybe CCleaner erased some files it shouldn't have. On the other hand, my laptop now responds a lot faster than before and I'm really happy about that. :-) Thanks again.

Hi, Hazelnut. I don't think I'll run system restore for now. Tried that once before and it added a lot of renamed files - such a mess and it didn't fix anything at all. :-( When I have time this weekend, I'll try to run the Driver & Application Recovery DVD that came with the laptop. I think it had the original HP Total Care application in there. By the way, CCleaner deletes shortcuts to recently used stuff, right? Does deleting shortcuts cause programs to freeze? I was using MSWord this afternoon and I clicked on shortcut icons out of habit and MSWord just froze. Not Responding was what the Task Manager said. Waited about 5 minutes then manually closed it down. Is it just a coincidence that these things started happening last Saturday when I installed and ran CCleaner for the first time? Here is a summary of the unusual stuff my laptop has been doing after the CCleaner installation: 1. HP Total Care can't run system health check, can't update software and hardware drivers, can't contact an online support technician. 2. McAfee Virus Scan reported a trojan with AUD somewhere in its name three times. All times the trojan couldn't be cleaned and had to be manually removed. All times it happened right after I opened a Piriform webpage. 3. Oh, and the first difference I noticed was in the appearance of my desktop wallpaper after restart - very sharp blacks and grainy edges. I reinstalled the graphics driver and image enhancement driver and it went back to normal. 4. MSWord froze after I clicked on a shortcut while editing a page. I hope I don't encounter more unusual activity in the next few days when I start using my other programs. So far I've only used the programs mentioned above after I used CCleaner. :-o

Since the files get permanently deleted when you click on Run Cleaner in the Cleaner tab, shouldn't there be an option to back them up in case something goes wrong? :-o That way if your system starts acting weird after using CCleaner, you can always restore everything (both Cleaner and Registry deleted files) to find out if it was really caused by CCleaner or just a coincidence. Also, it would be nice if the back-up filename didn't depend on the time of back-up. I had to wait another minute before I could proceed to the next item in the list. (I like to run the Registry fixer separately for each item so I know exactly what I'm deleting.) I once manually changed the filename number at the end so it wouldn't overwrite the previous back-up and didn't notice until too late that the back-up saved as a File and not a Registry Back-up. I couldn't restore it later on when I experienced problems with HP Total Care which had never given me any problems in the past. Now there will always be the doubt in my mind that maybe CCleaner deleted a crucial element of my HP help and support program. If I had been able to restore everything that CCleaner deleted from my system, then the doubt would have been erased (if the program still didn't work after restoring everything to its original state).

I'm actually using Windows XP SP2. I restored the registry items just now, still having a problem with HP Total Care though. There's one back-up file that just says "File" and not "Registration Entries". There's no option to "merge" when I right-click it. Just "open" and when I try to it lets me choose what program to open it with. Can't restore that back-up. I'll try system restore tomorrow. Right now I have to go to sleep. I'll let you know if that fixes it. Thanks. :-)

Hi. I installed the latest version of CCleaner yesterday and was pleasantly surprised when my notebook's response time dramatically improved. But the I discovered that HP Total Care wasn't working properly. I tried to do a system health check on my notebook after running CCleaner, and HP Total Care froze while analyzing my system. I tried all the other options in HP Total Care like Troubleshoot a Problem and Contact a Technician but it can't display the page. I've never had this problem before. I tried to read the posts in your forum to find out if others were having the same problem, but everytime I opened your webpage McAfee reports a trojan in index.dat or something that can't be cleaned and that I should delete the file and scan my computer. I think the trojan's name had AUD somewhere in it, can't remember. I manually deleted the file, but I got the same warning from McAfee whenever I tried to open your webpage using link in CCleaner. When I ran McAfee I didn't get a "scan complete" verification in the end, it just stopped scanning. I'm not sure, but doesn't McAfee display a confirmation dialog box when it finishes scanning? I thought it did. :-o Anyway, next I went to Microsoft Update and that froze, too. Luckily, it's working fine now. Maybe my computer just needed to restart. But the thing is, I found in Microsoft's list of available updates an optional update that I had already installed previously. I checked in the back-ups CCleaner made and found the update's name in several entries. What does that mean? Did CCleaner remove it? (By the way, HP Total Care still isn't working even after I uninstalled and reinstalled it.) I used the default checked boxes in CCleaner when I did the scan - the entire Advance tab was unchecked and the two items above it, I think. I did the Registry cleaning, but I think I unchecked Unused File Extensions. After the HP Help & Support Feature went nuts and an update I previously installed disappeared, I unchecked the Help Files and Installer options, too, but I haven't cleaned the registry again. I've only done it once. I really want to get to the bottom of this issue. I still want to use CCleaner; my laptop is much faster now, but the "side-effects" leave much to be desired. :-( Help. P.S. I dont' know if I should have started a new post, but the title of this one seemed to fit my problem. :-o