MrSpartacus

thanks, will try this, but now the computer has just slowed down to a grinding halt. Very frustrating! Obviously more than just this is a problem

thanks, tried this but didn't make a restore point, and neither did the pc! Doh!

Hi There, wonder if anyone can help. I read a review of CCleaner insound on sound magazine and it seemed to be just what my laptop needed. As it came from a reliable source I tried it out. Unfortunately I noticed no improvement at all, in fact my laptop (Sony Vaio VGN-FS415E) is now slower than ever because every time I open ANY Office application I get a message telling me it is installing Adobe Acrobat 7.0 Elements. It runs through the process and ends with this message error 1402 could not find key HKEy_LOCAL_MACHINE\SOFTWARE\adobe\adobe acrobat\7.0\installer\IOD verify you have sufficient access to that key or contact support personel. Now I know diddly squat about what this means except that it is extremely annoying. I can use office programs but have to click cancel about 6 times each time i open them, and in outlook i have to do this every time i open a different e-mail, or start anew one. As far as I can see, CCleaner has wiped out something important. Surely this is not what this program is designed to do? Surely it just cleans c**p? not important files?? I have used th undo files provided by CCleaner, but this problem won't go away. I have tried using the setup program in acrobat to repair the files but I get exactly the same message when it tries. Trouble is, this pc came pre-installed so I cant even re-install this program. I don't even need it or use it as I don't make PDFs!!! Please, anyone, can you help????? Thanks in advance