Dear nukecad,
I finally received an answer today from the helpdesk in the Philippines. Below you can read the explanation and it is now known why this whole case took so long, but it has finally been resolved, for which I thank you in advance. jbl173.
Hi Johan, Good day! I hope you're well. My name is Jerome and I am part of the CCleaner customer service team.
I realize that the response to your question has been delayed. I would like to apologize for that and address your issue now. The data shows that your purchase is for an extension of your old subscription. That is why you have not received a license key.
Don't worry, I have generated a new license with us as our old licensing system is currently being decommissioned and has been replaced with a more reliable, improved licensing system. Therefore, you will need to activate the new license you received to ensure that everything continues to work correctly. You can easily activate the new license by following these steps: • Open CCleaner • Click on the "My account" button (top right) • Click "Manage my license" > Activate new key For example- When prompted, enter the new license key: XXXXXX-XXXXXX-XXXXXX
And I manually adjusted your support expiration date: April 5, 2025
I hope that was helpful. But if you encounter any problems or have any questions, please message me. I am happy to help you further. I hope you have a nice day, be healthy and stay safe! I hope this email finds you well. Jerome | CCleaner Support - Manila, Philippines thread::s33QVk5td12yBPvMmq84UTU::