I purchased CCleaner Pro on 31st Jan 2023.
On 29th Nov 2023 I reported to CCleaner that I had been receiving the request to enter my Licence Key for the previous few weeks, every time I went to use my CCleaner Pro. The software would not start until I had done this.
In my many years of computer operations I have never been asked to re-enter my Licence Key for any software I had used unless it had to be reloaded for some reason. Therefore, this immediately struck me as odd.
Then, on 29th Nov when, once again having to re-enter my key, my CCleaner Pro would not accept my Licence Key stating, “Your Licence Key Doesn’t exist”. I have been unable to use my software since then.
The CCleaner agent came back to me on 30th Nov recommending me to : "Uninstall CCleaner using Control Panel > Add/Remove Programs, then restart your computer, and then complete a fresh install of CCleaner". I was given the link https://www.ccleaner.com/go/get_ccpro to download from and then he asked me to double click the file to start installation. He then quoted my Licence Key back to me which was the same as I had in my records, and asked me to copy and paste it into the newly downloaded CCleaner Pro.
I did all of this without mishaps, but then received exactly the same error message : “Your Licence Key Doesn’t exist”, which I reported straight back to him on 30th Nov. I have since tried several times to get a response but no one is talking to me. I have since noticed on https://www.ccleaner.com/knowledge/ccleaner-v6-18-10838?cv=v6-18-10838 that CCleaner had fixed a bug that appeared to be this problem, but it had not been fixed for me.
From what I see from all of this, it appears that my Licence key has probably been deleted in CCleaner Pro's files, as reloading the software has not helped, which means I will need time added to my year's subscription for time I could not use it.
It is annoying I am getting no response from them now. Has anyone else had this problem please and, if so, how was it fixed - if at all? Thanks for any help.