[BUG in CCleaner v3.05.1409 using Sophos]

Hi everyone,

 

I need some time to figure out, why me Sophos Endpoint Security and Control version 9.5 failed to start after some time with an error which does not give really a hint to the problem.

 

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Involved software

Operating System: Windows 7 Enterprise 64Bit

Sophos Endpoint Security and Control version 9.5

CCleaner v3.05.1409

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Searching the registry for errors, CCleaner lists the following RegKey:

ActiveX/COM Fehler LocalServer32\C:\PROGRA~1\Sophos\SOPHOS~1\SAVSER~1.EXE HKCR\CLSID\{D2B7A809-15DC-40B4-A1E1-C61EA97191DB}

 

Removing that key leads to the problem, that Sophos Endpoint Security and Control version 9.5

cannot be started again. The error message is (in German):

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Sie sind kein Mitglied einer Sophos-Gruppe. Um diese Anwendung

starten zu k?nnen, m?ssen Sie ein Mitglied der Gruppe SophosAdministrator,

SophosPowerUser oder SophosUser sein. Wenden Sie sich an den Administrator.

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The error mesage is definitely wrong, because the user is still a member of

the group SophosAdministrator as it is done from Sophos Setup.

 

Never the less looking into the Eventviewer from windows I finally

found a hint to the problem (in German):

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Durch die Berechtigungseinstellungen (Computerstandard) wird der SID (S-1-5-19)

f?r Benutzer NT-AUTORIT?T\LOKALER DIENST von Adresse LocalHost (unter Verwendung von LRPC)

keine Berechtigung zum Aktivierung (Lokal) f?r die COM-Serveranwendung

mit CLSID

{D2B7A809-15DC-40B4-A1E1-C61EA97191DB}

und APPID

Nicht verf?gbar

gew?hrt. Die Sicherheitsberechtigung kann mit dem Verwaltungsprogramm f?r Komponentendienste ge?ndert werden.

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This error occurs every minute and points to the RegKey {D2B7A809-15DC-40B4-A1E1-C61EA97191DB}

which is part of Sophos.

 

To get Sophos running again I had to uninstall it from the system, make a restart

and after that a new installation. Simply running the Installer over an existing installation

did _not_ fix the problem for me!

 

Solution:

A temporary work around is to make an exception for this key in CCleaner, so that it is not removed.

A better solution would be to fix that in next version of CCleaner.

 

Hopefully this is helpful for other users, too.

 

Kind regards

John

[Microsoft Office recent files]

Maybe it's a old suggestion, but, just to make sure.

 

Would be nice if CCleaner empty the Recent folder of MS Office, in this location:

 

%userprofile%\Application Data\Microsoft\Office

 

Thanks and keep it up, it's an excellent software!

[Secure Delete]

Hi,

 

Does anybody know of a program that can wipe all files that are found with recuva. I know there are programs that do secure deletion when you are deleting, but I need one for after it has already been beleted.

 

Also is there a program that automatically securely deletes fires when removed from the recycle bin?

 

thanks

[[vista] Clean New Thumbnail Cache]

http://www.howtogeek.com/howto/windows-vis...vista-explorer/

[Retaining Folder Preferences & Start Menu Applications]

CCleaner Beginner's Guide

 

Be sure to read Cleaner Information.

 

Thanks. So the answer is: uncheck Window Size/Location Cache & User Assist History.

[Retaining Folder Preferences & Start Menu Applications]

How do I prevent CCleaner from deleting my folder view preferences & the applications on the start menu?