growssb Posted October 4, 2006 Share Posted October 4, 2006 Hi. I have never had any problem using CCleaner until I downloaded the latest version today. Now when I try to run it, it freezes and the task manager just states that it is not responding. Anyone else having this problem - Is there a problem with the program? Help please. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 4, 2006 Moderators Share Posted October 4, 2006 Hello growssb and welcome to the forum Have you tried the usual things like downloading a new install (from a site such as this) and re-installing? . http://www.ccleaner.com/download/builds.aspx Also perhaps try safe mode as well. Please let us know if you still have any problems. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
jc836 Posted October 4, 2006 Share Posted October 4, 2006 Have you tried a complete uninstall and reinstall? This should not be necessary, but sometimes you can have a file corrupted. Make sure that the Registry is OK too. Personally, I'm not having any issues with this version. Link to comment Share on other sites More sharing options...
growssb Posted October 4, 2006 Author Share Posted October 4, 2006 Have you tried a complete uninstall and reinstall? This should not be necessary, but sometimes you can have a file corrupted. Make sure that the Registry is OK too. Personally, I'm not having any issues with this version. Yep - tried the uninstall and reinstall twice including taking it from a different download site. Can't seem to sort this - not sure what esle or even how to check anything else Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 4, 2006 Moderators Share Posted October 4, 2006 What is your operating system, and are all your virus/malware scans okay? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted October 4, 2006 Moderators Share Posted October 4, 2006 One of the main issues is the version of Microsoft Visual Basic Runtime files installed. View this thread for updating them, and restart Windows after installing them even if you aren't prompted to do so. Link to comment Share on other sites More sharing options...
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