SlyBall Posted March 30, 2023 Share Posted March 30, 2023 My license is about to expire and I want to cancel my subscription. Cleverbridge has tried to use the credit card information on hand (which has changed) many times and of course, it fails. So, from the application, I click My Account then Manage my license. I then click Manage Subscription and that opens my browser to the Subscription management page. I'm asked to enter my email address and my Cleverbridge reference number. All the information is correct, I passed the Captcha but I get: Oops. We’re not able to find your license details right now. Interestingly enough, if I click Change payment option from one of the 30 emails I received, it opens my browser directly to the page where I can enter a new credit card and guess what is the Cleverbridge reference number I see in the address bar? The same I'm trying to use to manage my subscription. I find this dishonest and almost fraudulent. Am I missing something? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 30, 2023 Moderators Share Posted March 30, 2023 Email support@ccleaner.com tbey can help you. This is a user forum and can't really aid in license issues . ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 30, 2023 Moderators Share Posted March 30, 2023 There did seem to be a glitch with the licence server earlier today. It didn't last long and it appears to be working OK now so you might want to try again? - but as Nergal says you are probably best emailing support for their assistance. *** Out of Beer Error ->->-> Recovering Memory *** Keep getting logged out of websites? See this link: https://community.ccleaner.com/topic/67601-saved-passwords/#comment-349999 Wondering about why some files come back after cleaning? See this link: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
SlyBall Posted March 31, 2023 Author Share Posted March 31, 2023 Sorry about that guys, thanks for the answer nukecad! Link to comment Share on other sites More sharing options...
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