Double Posted September 27, 2016 Share Posted September 27, 2016 After taking the update to 1607, CCleaner was removed. Speccy was left intact. Link to comment Share on other sites More sharing options...
Moderators mta Posted September 27, 2016 Moderators Share Posted September 27, 2016 MS deems CC (and some other software) as incompatible with the update and removes it before proceeding. You'll have to reinstall CC and anything else effected. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
kirkleon Posted September 27, 2016 Share Posted September 27, 2016 So what do subscribing users do? There doesn't appear to be any way to re-install without paying again. Link to comment Share on other sites More sharing options...
Moderators mta Posted September 27, 2016 Moderators Share Posted September 27, 2016 If you have the Pro version, you can get direct, priority support from Piriform here; https://piriform.zendesk.com/hc/en-us/requests/new If you have forgotten your license, use this link; https://www.piriform.com/support/license-lookup Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
kirkleon Posted September 27, 2016 Share Posted September 27, 2016 Thanks, mta, but it didn't work. I downloaded another copy but it wouldn't install. What now? Link to comment Share on other sites More sharing options...
Moderators mta Posted September 28, 2016 Moderators Share Posted September 28, 2016 I assume you know your Name and License Key from the initial install? what build are you trying to re-install? normal, slim or portable? get the one you want from here; https://www.piriform.com/ccleaner/builds if one fails, try another build, and all are upgradable to Pro from the Options, About, Upgrade to Pro path. also, try uninstalling any current version, rebooting the PC and then re-installing. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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