suzalli Posted December 13, 2009 Share Posted December 13, 2009 Hi, been using ccleaner for a few years now and am delighted with what is does. Recently though I seem to have a problem I never had before - - ccleaner doesn't show me all the cookies any longer on two of my machines (under Options - Cookies - Cookies to Delete). I know I have dozens of cookies but only 3 or 4 are showing in ccleaner. This happens on two Windows XP machines. On one other XP machine, and on my Win 7 machine, I can see all the cookies I expect to see. Running V2.26.1050 on all my machines. Have looked everywhere for a solution but couldn't see this problem mentioned anywhere. Anyone know what I can do to get my cookie list back? Link to comment Share on other sites More sharing options...
Jamin4u Posted December 13, 2009 Share Posted December 13, 2009 Hi suzalli, and welcome to the forum. Please list your browsers to help solve your issue. Online Documentation...CCleaner Link to comment Share on other sites More sharing options...
suzalli Posted December 14, 2009 Author Share Posted December 14, 2009 doh, sorry!! All browsers are Firefox 1 - Win 7, FF 3.5.5, not showing all cookies (sorry, gave wrong info earlier) 2 - Win XP, FF 3.5.5, showing plenty of cookies 3 - Win XP, FF 3.5.6, showing just 4 cookies (should have loads more since I have about 46 websites open) 4 - Win XP, FF 3.5.5, showing plenty of cookies Machines 1 and 3 both run multiple instances of Firefox, that might be the root cause Machine 1 has 2 instances, machine 4 has 4 instances of Firefox. Link to comment Share on other sites More sharing options...
Jamin4u Posted December 14, 2009 Share Posted December 14, 2009 Sounds like you might be on to the cause. I've never run multiple instances of a browser so I can't say for sure. Online Documentation...CCleaner Link to comment Share on other sites More sharing options...
suzalli Posted December 14, 2009 Author Share Posted December 14, 2009 Done some quick tests now, and it looks that multiple FF instances is actually the cause. If I just run the main instance of Firefox, I can see dozens of cookies in cclean. If I then run one or more of the other instances (alongside the main instance), the cookie list in ccleaner gets dramatically shortened (and ccleaner probably doesn't clean all my cookies). I don't know the inner workings of Firefox, and don't know what Firefox files are shared when you run multiple instances. What I do know is that I execute the same version of the FF .exe for all instances, i.e. - "C:\Program Files\Mozilla Firefox\firefox.exe" for the main instance - "C:\Program Files\Mozilla Firefox\firefox.exe" -p "Profile 2" -no-remote for another instance [the "Profile 2" is a FF profile that has been set up using FF profile manager] I realise that running multiple FF instances is probably an unusual thing to do, but it's terribly helpful when you have to have a lot of websites open at the same time because it's the only way FF doesn't choke under the load. Hopefully one of those clever ccleaner developers reads this and can find a solution to the problem Link to comment Share on other sites More sharing options...
Jamin4u Posted December 14, 2009 Share Posted December 14, 2009 I'm glad you were able to resolve the issue. And yes, running multiple instances of a browser is uncommon, at least as far as I know. If you are running CCleaner with the browser open, I recommend that you close all running applications first, excluding security software. Online Documentation...CCleaner Link to comment Share on other sites More sharing options...
Guest MrT Posted December 14, 2009 Share Posted December 14, 2009 Hi, Firefox uses SQLite databases and when running it can lock files preventing other applications from use them. CCleaner will not display cookies for instances of Firefox that are running. Please close all instances of FF before using CCleaner to clean it. Please, let us know if closing all instances have resolved your problem. Thanks Link to comment Share on other sites More sharing options...
suzalli Posted December 14, 2009 Author Share Posted December 14, 2009 I am always closing all instances of FF before I run ccleaner, because otherwise it won't clean the FF cache (not even when running single instance). My issue isn't resolved because what I would like to do is exclude some cookies from deletion. However, for some reason they aren't all shown (even if I just use my main FF instance on its own), so I can't add them to the exclusion list. I have totally un-installed and re-installed ccleaner but am still seeing the same problem. More importantly, though, I don't know what cookie cleaning ccleaner does for me, or whether it does any. Is there any way I could try and figure that out? Link to comment Share on other sites More sharing options...
suzalli Posted December 15, 2009 Author Share Posted December 15, 2009 It's all very strange. Just looked at my ccleaner again. It showed precisely TWO cookies under "Options - Cookies - Cookies to keep" Then ran the cleaner - and it deleted "0 KB, 61 files" for FF cookies. When I double-click on the deletion line, I can see all the URLs that I would expect to see in "Options - Cookies - Cookies to keep" Link to comment Share on other sites More sharing options...
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