[SOLUTION] Cannot update to v5.48 (CCleaner Pro)

CCleaner for Windows CCleaner Windows Bug Reporting
1

Latest Cleaner pro update not installing !!

2

Hey guys, the auto-update might break due to the certificate change. Here is an article with info on how to resolve this: https://support.piriform.com/hc/en-us/articles/360018683371

3

I am currently running 5.47.6716 and when I start CC I am prompted to download a new version 5.48.... When I elect to download and install the new version all that happens is that the download occurs and then nothing else. The newly downloaded version does not execute unlike every previous version I have been prompted to download in the same manner.

What gives????

4
4 minutes ago, rherber1 said: 
<div class="ipsQuote_contents ipsClearfix">
	<p>
		I am currently running 5.47.6716 and when I start CC I am prompted to download a new version 5.48.... When I elect to download and install the new version all that happens is that the download occurs and then nothing else. The newly downloaded version does not execute unlike every previous version I have been prompted to download in the same manner.
	</p>

	<p>
		What gives????
	</p>
</div>

I've moved this into this thread. Please see my comment above.

5

Me too, to quote a phrase

6

As title says...

Cheers :)

7

Are you using the free or the Pro version?

If it's the free version try downloading from here

https://www.ccleaner.com/ccleaner/builds

If it's the Pro version see here

https://support.piriform.com/hc/en-us/articles/360018683371

If you are still having problems what security software and operating system are you using?

8

Hi

Thanks for the solution B)

9

Thankyou for this solution, I am having the same issue and it seems to have done the trick

Regards, Peter

10

Hi:

I'm having the same problem. I have downloaded from the link suggested and although it seems to work, in the end nothing happens.

I am running McAfee. I have closed it and tried to install, but the same problem.

11

I am stuck at 5.24.5841

Can't update at all. I have uninstalled and tried again. Still won't update.

12
5 hours ago, Extremophile said: 
<div class="ipsQuote_contents">
	<p>
		I am stuck at 5.24.5841
	</p>

	<p>
		Can't update at all. I have uninstalled and tried again.  Still won't update.
	</p>
</div>

Are you using the free or the Pro version ?

What operating system are you using?

What security solutions do you use?

Try uninstalling CCleaner, rebooting, and then installing the slim build from here?

https://www.ccleaner.com/ccleaner/builds

13

Thanks so much for the solution, worked well. It's been driving me nuts for days!

14

Same here with pro but Stephens fix worked for me thanks

15

I downloaded the pro link provided in this thread and followed instructions and after all that I still on v5.36.6278

I using Win10 64 bit

How can I get the 5.48 version please?

16
32 minutes ago, pl2300 said: 
<div class="ipsQuote_contents">
	<p>
		I downloaded the pro link provided in this thread and followed instructions and after all that I still on v5.36.6278
	</p>

	<p>
		I using Win10 64 bit
	</p>

	<p>
		How can I get the  5.48 version  please?
	</p>
</div>

Try this

On 10/28/2018 at 23:33, hazelnut said: 
<div class="ipsQuote_contents">
	<p>
		Try uninstalling CCleaner, <em>rebooting</em>, and then installing the slim build from here?
	</p>

	<p>
		<a href="https://www.ccleaner.com/ccleaner/builds" rel="external nofollow">https://www.ccleaner.com/ccleaner/builds</a>
	</p>
</div>

17

If you are running Malwarebytes, disable it during the update process. It works for me.

18

Having the same problem, received email of notice that credit card had been charged and confirmation of purchase. Download occurs but doesn't work. I'm still getting the right lower window popup telling me that the cleaner account expires 14 Nov.????? I've tried to redownload, same results, doesn't work. Received email notice of two license keys now found for my email address. This is frustrating as what ever! I tried their support and all it does is direct you back to the purchase page to download, again, with a new purchase. I'm not paying for this trouble twice.

19

@jff can you confirm that you have manually uninstalled the product and have re-installed a version 5.48 or higher?

If so are you experiencing issues with product registration?

20
On 10/26/2018 at 13:03, Eagleizer said: 
<div class="ipsQuote_contents">
	<p>
		As title says... 
	</p>

	<p>
		 
	</p>

	<p>
		Cheers <img alt=":)" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_smile.png" srcset="<fileStore.core_Emoticons>/emoticons/smile@2x.png 2x" title=":)" width="20"></p>
</div>

@Stephen Piriform

When merging posts, maybe make sure the essentials are in there?

My message was not about the title of this thread, but the thread I

made myself. Obviously the title was different and so were the problem.

However, the solution is good enough for me, or maybe the download

page was just fix3d...

Cheers :)