Office 16/Office 365 potential issues with CCleaner [under investigation]

scoobydog · July 16, 2019, 6:33am

I have MS Office 365 and CCleaner Professional v5.58.7209(64bit) installed on a win10 desktop PC.

Recently, in the last couple of months, whenever I run a scan and clean I cannot then use any of the MS Office 365 components. If I try to use Outlook for example I get a notice telling me that the file is corrupt and cannot load. I re-install Office 365 and all is good again. This is happening every time I run CCleaner and I am forced to re-install Office. Whilst I can get it back it's a total PITA and shouldn't be happening.

Any ideas please?

TIA.

Andavari · July 16, 2019, 8:45am

Disable/untick anything in CCleaner that reads as MS Office or Office, and see if that helps.

Also if you're using any CC Enhancer program (unofficial unsupported by Piriform CCleaner), or the community Winapp2.ini file (unsupported by Piriform CCleaner) try removing them to see if that helps.

scoobydog · July 16, 2019, 10:13am

I have already done your first with no difference.

I'm using nothing that isn't included in the official CCleaner downloaded from Piriform. So re the Enhancer and Winapp there should be no effect.

dvdbane · July 16, 2019, 10:19am

did you run Registry cleaner?

scoobydog · July 16, 2019, 10:20am

1 minute ago, dvdbane said:

<div class="ipsQuote_contents">
	<p>
		did you run Registry cleaner?
	</p>
</div>

Registry cleaner? No why?

dvdbane · July 16, 2019, 10:37am

one of the reason people login to this forum to report a problem

try Analyze first and remove one by one what ccleaner detected till you get the Cleaner rule that cause the problem

Report back here your finding

scoobydog · July 16, 2019, 10:46am

Just now, dvdbane said:

<div class="ipsQuote_contents">
	<p>
		one of the reason people login to this forum to report a problem <img alt=":P" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_tongue.png" srcset="<fileStore.core_Emoticons>/emoticons/tongue@2x.png 2x" title=":P" width="20"></p>

	<p>
		try Analyze first and remove one by one what ccleaner detected till you get the Cleaner rule that cause the problem
	</p>

	<p>
		Report back here your finding
	</p>
</div>

I get that. I did/have logged in to this forum to report a problem LOL

I have run CCleaner a couple of times and had the issue described. I don't have the enhancer or other apps mentioned as my CCleaner is official and downloaded from Piriform. I have unticked anything in CCleaner that reads as MS Office or Office and run CCleaner and the issue persists. I have never run CCleaner Reg cleaner so that won't be the cause I suspect.

I was rather hoping there would be an easy and known fix but it appears I'm alone in this situation. I've been using CCleaner Professional for many years and this problem has only just appeared so I'm a tad confused. Understand I appreciate your time and effort on my behalf.

nukecad · July 16, 2019, 11:10am

Are you running Easy Clean or Custom Clean?

Easy Clean uses default cleaning actions set by Piriform, - I'm not sure if that includes Office products by default or not.

AFAIK Piriform have not yet published information on just what the Easy Clean defaults are.

Easy Clean is not even mentioned in the CCleaner documentation yet.

We have seen previously that for unticked boxes to have effect (and so not clean Office?) then you need to Ananlyze/Clean using Custom Clean rather than Easy Clean.

ie. Easy Clean does not respect your Custom Clean ticks/unticks, it only uses it's own default settings.

scoobydog · July 16, 2019, 11:17am

6 minutes ago, nukecad said:

<div class="ipsQuote_contents">
	<p>
		Are you running Easy Clean or Custom Clean?
	</p>

	<p>
		Easy Clean uses default cleaning actions set by Piriform, - I'm not sure if that includes Office products by default or not.
	</p>

	<p>
		AFAIK Piriform have not yet published information on just what the Easy Clean defaults are.


		Easy Clean is not even mentioned in the CCleaner documentation yet.
	</p>

	<p>
		We have seen previously that for unticked boxes to have effect (and so not clean Office?) then you need to Ananlyze/Clean using Custom Clean rather than Easy Clean.


		ie. Easy Clean does not respect your Custom Clean ticks/unticks, it only uses it's own default settings.
	</p>
</div>

I use custom clean with all/any references to MS Office or Office disabled. I've never used the Easy Clean.

nukecad · July 16, 2019, 11:29am

Oh well, it was just a thought as we have seen similar before when a user had unticked some options but EasyClean was still removing them.

As dvdbane suggests your best option is to do an Analyze and list the files found to see which relate to Office. (use the Advanced listing).

You can then right click anything related to Office and 'Add to Exclude list' then try cleaning again.

If that doesn't work then you will need to look at what else CC is finding to remove and work out (exclude them one-by-one) which file deletion is causing the problem.

It can be time consuming, especially if more than one file is involved.

scoobydog · July 16, 2019, 11:58am

Where do I find the advanced listing you speak of?

nukecad · July 16, 2019, 12:25pm

There are a couple of ways:

You can go to Options>Advanced and select 'File list' for the 'Cleaning results level of detail'. (That will list all files found to clean when you run Ananlze)
OR - After running an Analyze right click on one of the categories found and select 'View all files'. (That will show the files to clean in that particular category).

Sorry can't screenshot option 2, but here is option 1 showing 'File list' selected:

You could further refine it by only Analyzing for Office files to see which ones CC is finding to clean.

Use option 1 above then:


In the 'Applications' Tab right click on 'Office ####' and select Analyze in the pop-up. (That will only list what files CC finds to clean for that version of Office and nothing else).

Dave_CCleaner · July 16, 2019, 1:27pm

Interesting issue. The CCleaner team all use Office and have yet to brick themselves. If you run an analysis first with Office checked (would be under Custom Clean > Applications > Applications) ...

... and then right-click "View all Files" you should see a list of cache and temp files and some recent file LNKs - but nothing mission critical.

Under Custom Clean > Windows > System, do you have "Start Menu Shortcuts" and "Desktop Shortcuts" unchecked? Might not be the install itself at (C:\Program Files\Microsoft Office\root\Office16\outlook.exe) but just the shortcuts being mangled?

scoobydog · July 16, 2019, 1:57pm

1 hour ago, nukecad said:

<div class="ipsQuote_contents">
	<p>
		There are a couple of ways:
	</p>

	<ol><li>
			You can go to Options&gt;Advanced and select 'File list' for the 'Cleaning results level of detail'. (That will list all files found to clean when you run Ananlze)
		</li>
		<li>
			OR - After running an Analyze right click on one of the categories found and select 'View all files'. (That will show the files to clean in that particular category).
		</li>
	</ol><p>
		Sorry can't screenshot option 2, but here is option 1 showing 'File list' selected:
	</p>

	<p>
		<a class="ipsAttachLink ipsAttachLink_image" data-fileid="12197" href="<fileStore.core_Attachment>/monthly_2019_07/image.png.e8cc4bb8260cc40ea646fd7d7350418c.png" rel=""><img alt="image.thumb.png.e8299dce919dbefab5412663c964b4ee.png" class="ipsImage ipsImage_thumbnailed" data-fileid="12197" src="<fileStore.core_Attachment>/monthly_2019_07/image.thumb.png.e8299dce919dbefab5412663c964b4ee.png"></a>
	</p>

	<p>
		You could further refine it by only Analyzing for Office files to see which ones CC is finding to clean.


		Use option 1 above then:


		In the 'Applications' Tab right click on 'Office ####' and select Analyze in the pop-up. (That will only list what files CC finds to clean for that version of Office and nothing else).
	</p>

	<p>
		 
	</p>
</div>

Set as above but don't get an option to view all files/

nukecad · July 16, 2019, 2:41pm

39 minutes ago, scoobydog said:

<div class="ipsQuote_contents">
	<p>
		Set as above but don't get an option to view all files/
	</p>
</div>

If you set that first option then it will automatically show all files when you do an Analyze in Custom Clean.

Dave CCleaner has also explained the second 'right click' method in his post, - also take note of what he says about the shortcuts.

scoobydog · July 16, 2019, 2:46pm

1 minute ago, nukecad said:

<div class="ipsQuote_contents">
	<p>
		If you set that first option then it will automatically show all files when you do an Analyze in Custom Clean.
	</p>

	<p>
		Dave CCleaner has also explained the second 'right click' method in his post, - also take note of what he says about the shortcuts.
	</p>
</div>

I have it set as above. I do not get an option to view all files. I don't get the number of files only the size. I have taken note re shortcuts and they are unticked. I did say this in my last.

nukecad · July 16, 2019, 3:30pm

Selecting Options>Advanced> Cleaning results level of detail>Advanced report gives a report like this which shows the sections to be cleaned and how many files are in each section:

(Note Firefox was skipped because I have it open).

Selecting Options>Advanced> Cleaning results level of detail>File List gives a report like this which shows the actual individual files:

(There is no number of files, each one is a single file).

scoobydog · July 16, 2019, 3:52pm

12 minutes ago, nukecad said:

<div class="ipsQuote_contents">
	<p>
		Selecting <em>Options&gt;Advanced&gt; Cleaning results level of detail&gt;Advanced report</em> gives a report like this which shows the sections to be cleaned and how many files are in each section:
	</p>

	<p>
		(Note Firefox was skipped because I have it open).
	</p>

	<p>
		<a class="ipsAttachLink ipsAttachLink_image" data-fileid="12199" href="<fileStore.core_Attachment>/monthly_2019_07/image.png.9ebf442bf8f9332464193e86b8da06ac.png" rel=""><img alt="image.thumb.png.be3dec266e9f86bcfa58b9e6daa2ca1a.png" class="ipsImage ipsImage_thumbnailed" data-fileid="12199" src="<fileStore.core_Attachment>/monthly_2019_07/image.thumb.png.be3dec266e9f86bcfa58b9e6daa2ca1a.png"></a>
	</p>

	<p>
		Selecting <em>Options&gt;Advanced&gt; Cleaning results level of detail&gt;File List</em> gives a report like this which shows the actual individual files:


		(There is no number of files, each one is a single file).
	</p>

	<p>
		<a class="ipsAttachLink ipsAttachLink_image" data-fileid="12200" href="<fileStore.core_Attachment>/monthly_2019_07/image.png.f965eb54077a943e792d786fe1372abe.png" rel=""><img alt="image.thumb.png.d68faddff49e5553f3da58e81422e9b1.png" class="ipsImage ipsImage_thumbnailed" data-fileid="12200" src="<fileStore.core_Attachment>/monthly_2019_07/image.thumb.png.d68faddff49e5553f3da58e81422e9b1.png"></a>
	</p>

	<p>
		 
	</p>
</div>

Yes I understand this and I now have tried both settings and analyzed with each. With Office ticked in the applications section the results show a shed load of files to be cleaned. With Office unticked no mention of Office appears in the results to be cleaned. Run CCleaner, restart PC, open any Office product to be met with a notice telling the files are corrupted, or similar and it won't open. I have to reinstall Office 365 for it to work. All settings and emails etc are as was but a reinstall is required to use Office.

nukecad · July 16, 2019, 4:27pm

Try unticking the shortcuts as dave CCleaner suggested.

scoobydog · July 16, 2019, 5:01pm

31 minutes ago, nukecad said:

<div class="ipsQuote_contents">
	<p>
		Try unticking the shortcuts as dave CCleaner suggested.
	</p>
</div>

What shortcuts? If you’re referring to Start Menu Shortcuts and Desktop Shortcuts I’ve already posted that they are and always have been unticked.

Office 16/Office 365 potential issues with CCleaner [under investigation]

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