To get a list of exactly what is being removed (without actually cleaning it) can I get you to try ....
Custom Clean > Analyze using your current settings
Right-click on the "Analysis Complete" text and select "Save to text file". You should end up with a file called log.txt with a summary header block and then a list of all of the files that CCleaner is proposing to clean - should look something like this:
... and then either post it here for us to take a look at or, if there is any sensitive or personally identifying information in there that you'd rather not reveal publicly, DM it to me privately instead.
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To get a list of exactly what is being removed (without actually cleaning it) can I get you to try ....
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Custom Clean > Analyze using your current settings
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<a href="<fileStore.core_Attachment>/monthly_2019_07/image.png.bfa326792ebaabc8fa39d48c4490700d.png" title="Enlarge image" data-fileid="12202" rel=""><img alt="image.png" class="ipsImage ipsImage_thumbnailed" data-fileid="12202" src="<fileStore.core_Attachment>/monthly_2019_07/image.png.bfa326792ebaabc8fa39d48c4490700d.png"></a>
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Right-click on the "Analysis Complete" text and select "Save to text file". You should end up with a file called log.txt with a summary header block and then a list of all of the files that CCleaner is proposing to clean - should look something like this:
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<a href="<fileStore.core_Attachment>/monthly_2019_07/image.png.4c527d3e878b9e234c90b5bdfb022926.png" title="Enlarge image" data-fileid="12203" rel=""><img alt="image.png" class="ipsImage ipsImage_thumbnailed" data-fileid="12203" src="<fileStore.core_Attachment>/monthly_2019_07/image.png.4c527d3e878b9e234c90b5bdfb022926.png"></a>
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... and then either post it here for us to take a look at or, if there is any sensitive or personally identifying information in there that you'd rather not reveal publicly, DM it to me privately instead.
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Strangely, by pure coincidence,............ surely not!
Yesterday CCleaner offered two updates one very soon after the other. This morning Windows prompted a restart due to an update. So I updated CCleaner twice yesterday and before restarting in order to update Windows I ran CCleaner. Ran it as I always have done without any Office products ticked on a Custom Clean. Then restarted, Windows update installed and ran Office Outlook followed by Word and then Excel. Without issue they all opened as they should without any notifications of corruptions of any sort. Coincidence or updates fixing things? I don't know but I will plod on and keep a close eye on things. Any issues I will report back here.
Please accept my humble gratitude to those that have got involved and tried to help me with this rather frustrating glitch.
I've confirmed that CCleaner PRO does corrupt OFFICE 2016 and thus I had to do a reinstall of OFFICE 2016. I've run CCLEANER pro and then clicked on OFFICE 2016 products and sure enough, files were corrupted. Did reinstall of OFFICE 2016,,,,,,,,,ensured the office products were all shut down, ran ccleaner pro again, and once again files were corrupted. Not using CCleaner PRO until i'm told there's a fix for this issue.
Threads merged. Note that Free and Pro do the same core cleaning - the difference is the unlocking of various additional features - and so would produce the same result.
@Manny1951 check the thread above - particularly with regards to if it is just the shortcuts that have been removed after a clean. If that's not it, see my instructions how how to get a dump of everything that CCleaner proposes to clean in its analysis and DM it to me and I can get the devs to check what might be going on.
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I've confirmed that CCleaner PRO does corrupt OFFICE 2016 and thus I had to do a reinstall of OFFICE 2016. I've run CCLEANER pro and then clicked on OFFICE 2016 products and sure enough, files were corrupted. Did reinstall of OFFICE 2016,,,,,,,,,ensured the office products were all shut down, ran ccleaner pro again, and once again files were corrupted. Not using CCleaner PRO until i'm told there's a fix for this issue.
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I’m not for a moment going to say I’m glad this is happening to you. I will say however I’m relieved that I’m not imagining things and losing my marbles.
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Interesting issue. The CCleaner team all use Office and have yet to brick themselves. If you run an analysis first with Office checked (would be under Custom Clean > Applications > Applications) ...
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<a href="<fileStore.core_Attachment>/monthly_2019_07/image.png.f06674b2adf7be92d284df452f23de64.png" title="Enlarge image" data-fileid="12198" rel=""><img alt="image.png" class="ipsImage ipsImage_thumbnailed" data-fileid="12198" src="<fileStore.core_Attachment>/monthly_2019_07/image.png.f06674b2adf7be92d284df452f23de64.png"></a>
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... and then right-click "View all Files" you should see a list of cache and temp files and some recent file LNKs - but nothing mission critical.
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Under Custom Clean > Windows > System, do you have "Start Menu Shortcuts" and "Desktop Shortcuts" unchecked? Might not be the install itself at (C:\Program Files\Microsoft Office\root\Office16\outlook.exe) but just the shortcuts being mangled?
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<img alt="image.png" src="https://content.invisioncic.com/d154966/monthly_2019_06/image.png.d918d461aaf1b1082254a234d356ae4d.png"></p>
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I have done as requested and messaged you directly.
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Is anybody here reading these bug reports? ...
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I'm not from Piriform, but I checked your log.txt. CC doesn't actually remove anything that could cause this problem. Only log files and temporary files are removed.
But I have noticed that it removes shortcuts from your desktop ("C:\Users\XXX\Desktop\XXX.url"), so it seems that you have not unchecked the "Desktop Shortcuts" rule. Please make sure that you have unchecked this rule and also the "Start Menu Shortcuts" rule (as Dave CCleaner already mentioned).
The error message shows that only the shortcut in the taskbar is corrupted, not Office itself. Doesn't it work to start Office using one of the shortcuts in the start menu?
Edit: You can ignore what I wrote about the desktop shortcuts. They were in the recycle bin. Sorry!
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I'm not from Piriform, but I checked your log.txt. CC doesn't actually remove anything that could cause this problem. Only log files and temporary files are removed.
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But I have noticed that it removes shortcuts from your desktop ("C:\Users\XXX\Desktop\XXX.url"), so it seems that you have not unchecked the "Desktop Shortcuts" rule. Please make sure that you have unchecked this rule and also the "Start Menu Shortcuts" rule (as Dave CCleaner already mentioned).
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The error message shows that only the shortcut in the taskbar is corrupted, not Office itself. Doesn't it work to start Office using one of the shortcuts in the start menu?
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<u><strong>Edit:</strong></u> You can ignore what I wrote about the desktop shortcuts. They were in the recycle bin. Sorry! <img alt=":D" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_biggrin.png" srcset="<fileStore.core_Emoticons>/emoticons/biggrin@2x.png 2x" title=":D" width="20"></p>
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Thanks APMichael but..................................... "Desktop Shortcuts" and "Start Menu Shortcuts" rules (as Dave CCleaner already mentioned) are unchecked. Also no Office products are checked so I fail to see why CCleaner is corrupting Office. No it doesn't work to start Office using one of the shortcuts in the start menu. I get the very same error message trying that as I get from using the taskbar shortcut.
If CC doesn't actually remove anything that could cause this problem why is it actually causing this problem? Because it is indeed causing this problem. I'm not alone in this experience and the only answer is to reinstall Office after using CCleaner.
Ok, all shortcuts are corrupted and that only happens with CC Pro. So it seems that it should be related to one of the Pro features.
What is your setting for "Users" (Options > Users): Current user only, All users, or Selected users? If it is one of the last two, can you please try "Current user only"? This would be the only Pro feature that would come to my mind about the problem.
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Ok, all shortcuts are corrupted and that only happens with CC Pro. So it seems that it should be related to one of the Pro features.
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What is your setting for "Users" (Options > Users): Current user only, All users, or Selected users? If it is one of the last two, can you please try "Current user only"? This would be the only Pro feature that would come to my mind about the problem.
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It is and always has been set to "Current user only".
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Very strange! Unfortunately, I don't have any ideas anymore. <img alt=":(" data-emoticon="" height="20" src="<fileStore.core_Emoticons>/emoticons/default_sad.png" srcset="<fileStore.core_Emoticons>/emoticons/sad@2x.png 2x" title=":(" width="20"> Then only Piriform can help...
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It's strange right enough. APMichael I very much appreciate your help. Indeed it would be nice if Piriform were able to help. Hence my question earlier asking if anybody reads these bug reports. It appears Piriform don't!
There does not seem to be anything in the list there of any importance, but I will pass it up to the experts for a second opinion.
One thing I did notice though is that you had enabled secure file deletion. While this should not make a difference, did you have secure file deletion enabled in the past when you were performing cleans with no problems?
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There does not seem to be anything in the list there of any importance, but I will pass it up to the experts for a second opinion.
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One thing I did notice though is that you had enabled secure file deletion. While this should not make a difference, did you have secure file deletion enabled in the past when you were performing cleans with no problems?
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First, please can you confirm the following, which will help us to attempt to reproduce the issue:
the version of CCleaner you are using (we need to reconfirm this to test on an identical version)
the edition of CCleaner you are using (e.g. CCleaner Free, CCleaner Pro)
the OS version of Windows you are using: already confirmed as Windows 10
the edition of Windows you are using (e.g. Professional, Home)
the Windows build you are using (search for "Windows Update Settings" and scroll down to 'OS build info', e.g. "17134.885")
your Windows architecture: already confirmed as 64-bit
the version of Internet Explorer you are using
how you are trying to launch Outlook
Next, please can you run through the following steps, which may help to confirm if CCleaner cleaning is responsible for the issue or not:
Try to run Outlook
Do you get the corruption error?
In File Explorer, navigate to %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar
Do you see a file called Outlook.lnk ?
Next, run CCleaner with the settings you have been using (e.g. shortcuts unticked)
Try to run Outlook
Do you get the corruption error?
File Explorer, navigate to %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar
Do you see a file called Outlook.lnk ?
Lastly, if you do find Outlook.lnk, please can you do the following:
Right-click and select Properties
In the Shortcut tab, Copy + Paste the path from Target (feel free to obfuscate any Windows username that may appear here)
In the Security tab, confirm the status of the following: (a screenshot with the 'Snip' tool may be easier)
Modify
Read & execute
Read
Write
It's a lot of steps, but it will give us a good understanding of what may be causing this shortcut corruption. We want to establish if it's CCleaner or not. If it is, we obviously want to fix it as soon as possible.