Have contacted CCleaner Cleverbridge to let them no of Change of E-Mail Adrees , but there not responding to my E-mails.
My old e-mail address no longer exists and have told them can you please change it, still no response.
How doo I get contact with them ?
Pinpal
You will need to contact support for account issues.
All customers can now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.
Hi @Pinpal,
I have escalated your case to our senior team and a member of this team should process the email update soon.
I’m experiencing the same issue.
I’d really appreciate it if my case could be looked into as well — I’ve been waiting in the live chat since yesterday with no response.
I’ve also created a separate post with all the details so the team can follow up. Thank you.
Post : Subject: Live Chat Not Working — Requesting Refund (Cleverbridge Ref: 520066747)