No longer loads properly

CCleaner for Windows CCleaner Windows Bug Reporting
1

CCleaner 7 loads a black square and stops. Reinstall did not fix it.

2

Hi @bobmcl2010,
We have just released v7.8 of CCleaner. Please download and install this version via the link below:

Please let me know if you are still experiencing the issue? If so, please send me a screenshot of what you are seeing so I can advise you further.

3

I used Revo uninstaller to remove the old version. The new version acts exactly the same.

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20260529_1111191920×1440 189 KB

4

Thanks for this screenshot @bobmcl2010,
Please follow these steps to help us investigate the issue:

  1. Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
  2. Replicate the issue on your end.
  3. Run the tool to generate the logs.
  4. At the end of the process, you’ll receive a 5-digit File ID.
  5. Please share that File ID with me so I can review the logs and investigate further.

If you have any issues, please let me know.

5

The code is GMZP9.

6

Just a stab in the dark but did you uninstall edge or webview from your pc?

7

Thanks for the log files @bobmcl2010, I have sent these over to the development team to review and they have advised me it is similar to an issue they are investigating that should have a fix in the v7.9 update to CCleaner.
As Nergal has suggested, this may be connected to WebView 2, which is needed to run CCleaner.
Using the below link select the Evergreen Bootstrapper option and download and run the installer.

If the installer completes successfully, relaunch CCleaner to confirm the issue is resolved.

8

Yes, I uninstalled Edge. Nergal is correct After reinstalling Edge and reinstalled CCleaner and restarted, still no good. It took a power down to fix it. All is good now. Thanks.

1 Like
9

Thanks for the update, @bobmcl2010, if you ever experience this again, please message the thread back so I can add this to the investigation.