MAC Cleaner Blocks CCLEANER

Alberto_Rico · December 30, 2022, 2:49pm

I installed CCleaner in my MAC (Mac OS Sierra) and it worked fine. A few days later, I installed MACCleaner and it blocked CCleaner. I removed MACCleaner from my computer and reinstalled CCleaner, it still does not work. What should I do to fix the problem?

Alberto_Rico · January 3, 2023, 4:14am

As a complement to the above, I have found that in my iMac computer(Mac OS HIGH SIERRA) I have three users, in the main user where I installed Mac Cleaner, CCleaner does NOT work but in the other users it works.

system · January 4, 2023, 1:16pm

Hi @Alberto Rico We recently had a few users who were unable to open CCleaner and they were able to resolve the problem using these steps:

 </span>

Open Applications > Utilities > Terminal
Type and enter:

sudo launchctl bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist

sudo launchctl enable gui/501/com.piriform.ccleaner

Type and enter your Mac OS X password (you will not see any text being input when entering this)

Afterwards, please try to open CCleaner again.

Alberto_Rico · January 4, 2023, 2:30pm

Good morning

Thank you for your answer. When I run the sequence the following appears:

# sudo launchctl bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist

/Applications/CCleaner.app/Contents/scripts/com.piriform.ccleaner.plist: Service is disabled

# sudo launchctl enable gui/501/com.piriform.ccleaner

#

In the System.log reports this message; iMac-de-Imac com.apple.xpc.launchd[1] (com.piriform.ccleaner.2448[2223]): Service exited with abnormal code: 1

Thanks in advance

Alberto_Rico · January 4, 2023, 2:52pm

The problems started when I installed MACCleaner. Before that everything worked fine

Alberto_Rico · January 4, 2023, 6:13pm

The problems began when I installed MACCleaner. Before that everything worked fine. The initials parameters:

sudo launchctl list|grep leaner

- 0 com.piriform.ccleaner.uninstall

- 0 com.piriform.ccleaner.engine.xpc

- 0 com.piriform.ccleaner.services.xpc

- 0 com.piriform.ccleaner.update.xpc

- 0 com.piriform.ccleaner.services.submit

system · January 5, 2023, 1:39pm

Hi @Alberto Rico Thanks for all of the additional, detailed information!

Concerning how the service is disabled, I believe you can resolve this problem using the following command:

sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist

Following that, please see if you still receive a "Service is disabled" error when using this command:

sudo launchctl bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist

Afterwards, please restart the computer, then see if you are able to open the CCleaner app.

Alberto_Rico · January 5, 2023, 4:08pm

Hello, You sent me this solution before and it did not work for me. I still can't use CCleaner on the main user of my iMac but the other users that are installed on the computer the CCleaner program works without problem.

Please indicate a different alternative to using:

sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist And this message appears:

/Applications/CCleaner.app/Contents/scripts/com.piriform.ccleaner.plist: Service is disabled

sudo launchctl bootstrap bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist After this I restarted the computer and This procedure did not work

The system.log shows this message: iMac-de-Imac com.apple.xpc.launchd[1] (com.piriform.ccleaner.2448[2223]): Service exited with abnormal code: 1

I uninstalled Maccleaner and CCleaner and reinstalled CCleaner and this option did not work either.

Please investigate and provide me with an alternative since it was after installing MACCleaner that the problem began

Thank you in advance

Alberto Rico

Alberto_Rico · January 5, 2023, 4:13pm

Hello

I'm sorry. Please excuse my confusion

I just realized that the sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist option is different than the initial one

If when I run this I get the following message:

$ sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist

Password:


/Applications/CCleaner.app/Contents/scripts/com.piriform.ccleaner.plist: Service cannot load in requested session


iMac-of-Imac:~ imac$

$ sudo launchctl bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist

/Applications/CCleaner.app/Contents/scripts/com.piriform.ccleaner.plist: Service is disabled

Alberto_Rico · January 5, 2023, 4:17pm

7 minutes ago, Alberto Rico said:

<div class="ipsQuote_contents">
	<p>
		Hello, You sent me this solution before and it did not work for me. I still can't use CCleaner on the main user of my iMac <strong>but the other users that are installed on the computer the CCleaner program works without problem.</strong>
	</p>

	<p>
		Please indicate a different alternative to using:
	</p>

	<p>
		sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist <b><i> </i></b><em><strong><font color="#1d2228" size="3"><span style="background-color:rgb(253,248,105);">And this message appears:</span></font></strong></em> 
	</p>

	<p>
		<strong><span style="background-color:#ffffff;color:#000000;font-size:14px;">/Applications/CCleaner.app/Contents/scripts/com.piriform.ccleaner.plist: Service is disabled</span></strong>
	</p>

	<p>
		sudo launchctl bootstrap bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist     <b><i> </i></b><em><strong><font color="#1d2228" size="3"><span style="background-color:rgb(253,248,105);">After this I restarted the computer and This procedure did not work </span></font></strong></em>
	</p>

	<p>
		<span style="background-color:#ffffff;color:#1d2228;font-size:16px;text-align:left;">The system.log shows this message: <span> </span></span><span style="background-color:#fdf869;color:#1d2228;font-size:16px;text-align:left;">iMac-de-Imac com.apple.xpc.launchd[1] (com.piriform.ccleaner.2448[2223]): Service exited with abnormal code: 1</span>
	</p>

	<p>
		<strong>I uninstalled Maccleaner and CCleaner and reinstalled CCleaner and this option did not work either.</strong>
	</p>

	<p>
		<strong>Please investigate and provide me with an alternative since it was after installing MACCleaner that the problem began</strong>
	</p>

	<p>
		<font color="#1d2228" size="3"><span style="background-color:rgb(253,248,105);">Thank you in advance</span></font>
	</p>

	<p>
		<font color="#1d2228" size="3"><span style="background-color:rgb(253,248,105);">Alberto Rico</span></font>
	</p>
</div>

Hello, You sent me this solution before and it did not work for me. I still can't use CCleaner on the main user of my iMac but the other users that are installed on the computer the CCleaner program works without problem.

Please indicate a different alternative to using:

sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist And this message appears:

/Applications/CCleaner.app/Contents/scripts/com.piriform.ccleaner.plist: Service is disabled

sudo launchctl bootstrap bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist After this I restarted the computer and This procedure did not work

The system.log shows this message: iMac-de-Imac com.apple.xpc.launchd[1] (com.piriform.ccleaner.2448[2223]): Service exited with abnormal code: 1

I uninstalled Maccleaner and CCleaner and reinstalled CCleaner and this option did not work either.

Please investigate and provide me with an alternative since it was after installing MACCleaner that the problem began

Thank you in advance

Alberto Rico

Alberto_Rico · January 5, 2023, 4:21pm

Hello after executing the commands:

sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist

sudo launchctl bootstrap gui/501 /Library/LaunchAgents/com.piriform.ccleaner.plist

CCleaner still does not work and again appears in the System.log the message: Mac-de-Imac com.apple.xpc.launchd[1] (com.piriform.ccleaner.2448[2223]): Service exited with abnormal code: 1

Thanks

Alberto_Rico · January 5, 2023, 4:26pm

In the system.log I found these messages:

iMac-de-Imac com.apple.xpc.launchd[1] (com.piriform.ccleaner.2304[505]): Service exited with abnormal code: 1

 iMac-de-Imac com.apple.xpc.launchd[1] (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[502]): Service exited due to signal: Killed: 9 sent by mds[66]

Alberto_Rico · January 5, 2023, 6:08pm

When I run

sudo launchctl load -w /Library/LaunchAgents/com.piriform.ccleaner.plist

The message is Service cannot load in requested session

I tried to run it on another user where CCleaner does work but I get the same error message every time

Alberto_Rico · January 6, 2023, 1:41am

HI, I found these messages in the system logs:

iMac-de-Imac com.apple.xpc.launchd[1] (com.piriform.CCleaner): This service is defined to be constantly running and is inherently inefficient.

iMac-de-Imac com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.CCleaner.668): Failed to bootstrap path: path = /Applications/CCleaner.app/Contents/Frameworks/CleaningEngine.framework/Versions/A/XPCServices/com.piriform.ccleaner.engine.xpc, error = 20: Not a directory

Mac-de-Imac com.apple.xpc.launchd[1] (com.apple.xpc.launchd.user.domain.501.100008.Aqua): Could not read path: path = /Library/LaunchAgents/com.piriform.ccleaner.pli, error = 2: No such file or directory

iMac-de-Imac com.apple.xpc.launchd[1] (com.piriform.ccleaner.2304[379]): Service exited with abnormal code: 1

Thanks in Advance

Alberto Rico

Alberto_Rico · January 6, 2023, 4:39pm

I executed EtreCheck:

Launch Daemons:

[Not Loaded] com.piriform.ccleaner.engine.xpc.plist (Piriform Ltd - installed 2023-01-05)

Executable: /Applications/CCleaner.app/Contents/Frameworks/CleaningEngine.framework/XPCServices/com.piriform.ccleaner.engine.xpc

[Not Loaded] com.piriform.ccleaner.services.submit.plist (Piriform Ltd - installed 2023-01-05)

Executable: /Applications/CCleaner.app/Contents/PlugIns/Services.framework/Versions/Current/com.piriform.ccleaner.services.crashReporter

[Not Loaded] com.piriform.ccleaner.services.xpc.plist (Piriform Ltd - installed 2023-01-05)

Executable: /Applications/CCleaner.app/Contents/PlugIns/Services.framework/XPCServices/com.piriform.ccleaner.services.xpc

[Not Loaded] com.piriform.ccleaner.uninstall.plist (Piriform Ltd - installed 2023-01-05)

Executable: /Applications/CCleaner.app/Contents/Uninstaller.app/Contents/XPCServices/com.piriform.ccleaner.uninstall.helper

[Not Loaded] com.piriform.ccleaner.update.xpc.plist (Piriform Ltd - installed 2023-01-05)

Executable: /Applications/CCleaner.app/Contents/Frameworks/com.piriform.ccleaner.update.bundle/Contents/XPCServices/com.piriform.ccleaner.update.xpc/Contents/MacOS/com.piriform.ccleaner.update.xpc

Launch Agents:

[Not Loaded] com.piriform.ccleaner.plist (Piriform Ltd - installed 2023-01-05)

Command: /Applications/CCleaner.app/Contents/MacOS/CCleaner -standaloneInstanceAllowed YES

[Not Loaded] com.piriform.ccleaner.update.plist (Piriform Ltd - installed 2023-01-05)

Executable: /Applications/CCleaner.app/Contents/Frameworks/com.piriform.ccleaner.update.bundle/Contents/MacOS/com.piriform.ccleaner.update

Thanks in advance

system · January 6, 2023, 7:29pm

Hi @Alberto Rico Thanks for all of the additional information.

I've sent this to our product team for further review and will contact you again as soon as I have further insight.

Alberto_Rico · January 6, 2023, 11:17pm

Thank you

Alberto_Rico · January 8, 2023, 3:29am

Hello Megan

Additional information, I ran

sudo launchctl print-disabled gui/501

disabled services = {

"net.freemacsoft.AppCleaner-SmartDelete" => true

"com.google.keystone.user.xpcservice" => true

"com.trendmicro.DSLoginItemHelper" => true

"com.piriform.update.ccleaner" => false

"com.apple.TMHelperAgent.SetupOffer" => false

"com.apple.ManagedClientAgent.enrollagent" => true

"com.piriform.CCleaner"=> true

"com.paragon-software.ntfs.notification-agent" => true

"com.malwarebytes.mbam.frontend.agent" => false

"com.microsoft.update.agent" => true

"com.piriform.ccleaner.update" => true

"com.spotify.client.startuphelper" => true

"com.apple.FolderActionsDispatcher" => true

"com.teamviewer.desktop" => true

"com.paragon-software.ntfs.FSMenuAppLoginItemHelper" => true

"com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d" => true

"com.piriform.ccleaner" => false

"com.piriform.ccleaner.plist" => false

"com.apple.appleseed.seedusaged.postinstall" => true

"com.teamviewer.teamviewer" => true

"com.google.keystone.user.agent" => true

"com.nektony.App-Cleaner-SIII-Helper" => true

}

login item associations = {

}

Thank you

Alberto_Rico · January 9, 2023, 1:31am

Hello Megan

Here a list of services my Imac OS HIGH SIERRA

services.lst

system · January 9, 2023, 3:21pm

Hi @Alberto Rico Thanks for all of the additional information.

Can you please tell us what results you see when entering the following commands, and check to see if you can open CCleaner afterwards?

sudo launchctl enable gui/$(id -u)/com.piriform.ccleaner
sudo launchctl bootstrap gui/$(id -u) /Library/LaunchAgents/com.piriform.ccleaner.plist

Please note how in the 2nd command, there's a space between $(id -u) and /Library

MAC Cleaner Blocks CCLEANER

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