I just remoted in to a client's PC and tried to run a Custom Clean. I noticed that the "Upgrade to Pro" button on the bottom left was orange in color, and each time I tried to run a Custom Clean, a new dialogue box would open, asking me to upgrade to Pro.
Have we now been locked out of Custom Clean with the free version?
There are a couple of threads about this bug already.
The staff have been notified about it. And this thread has been added to that report.
From what we as users can tell up to now it appears to be a bug in a 'variant' of CCleaner Free that has been put out alongside the regular version for some users picked at random.
So if you see an orange or green (one report said red but may have meant orange?) Button with 'Get Pro' rather than the usual grey 'Upgrade' you have a variant version which has this bug. There's a few other glitches with it too but not as noticible.
Note that you may also get an orange 'Upgrade' at the moment, that is not the bugged variant and works as it should.
Also note It isn't that button itself which is the bug, it's just a way we have spotted of identifying the bugged variant(s).
Until they fix it the best that I can suggest for now is to uninstall it and reinstall again to see if you get a 'normal' one.
Installers can be found here: https://www.ccleaner.com/ccleaner/builds
Wow, nukecad, thanks so much for the thorough response! I appreciate your taking the time to provide me with all that information.
SteamBC
I uninstalled and reinstalled the slim version and it is working for now. Chuck
7 hours ago, Chuckbear said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I uninstalled and reinstalled the slim version and it is working for now. Chuck </p> </div>
Thanks for confirming that a reinstall worked.
PS. It's the 'regular' CCleaner that you have now; 'slim' refers to the installer itself not the CCleaner that it installs.
I understand that, thanks. It just works for now. I hope this gets fixed soon and we don't have the same problem after the next update. Chuck
On 28/05/2024 at 16:22, nukecad said:<div class="ipsQuote_contents"> <p> From what we as users can tell up to now it appears to be a bug in a 'variant' of CCleaner Free that has been put out alongside the regular version for some users picked at random. </p> </div>
If that's the case it'd be even worse (IMO), testing the waters with some A/B trial to see what the reception to that change would be? It is most certainly not a bug, that dialog was purposely made, at the very least there's intent behind it and the same screen appeared when one went to the "Get Pro" section (new name for the "Upgrade" one, last icon in the vertical navigation bar).
However, you may be correct in it being a test, updating to 6.24 and depriving CCleaner from Internet access (firewall or otherwise) restored the functionality, or rather, didn't remove it: Custom Clean was once again accessible to free users and "Upgrade" was shown instead of "Get Pro". I'll still be staying with 6.23 in any case, I am not using CCleaner on a daily basis (not even monthly I'd say), I'm in no rush and I'd rather not be testing anything, but I will follow the situation and see how it evolves and what the stance of the company is (if they even address it).
It has become obvious that this is NOT A BUG - it is being done deliberately.
See:
No. It isn't a bug! ☹️
Custom Clean is gone. How can I run Basic Clean?
33 minutes ago, Sylver Cheetah 53 said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> No. It isn't a bug! <span class="ipsEmoji">☹️</span> </p> <p> Custom Clean is gone. How can I run Basic Clean? </p> </div>
Health Check is still working in the changed CCleaner Free to run a basic clean.
Do you know if Custom Clean will become free again?
I doubt it - but we don't know for sure because the staff are not saying anything at all.
Custom Clean is free again!
1 hour ago, Sylver Cheetah 53 said:<div class="ipsQuote_contents"> <p> Custom Clean is free again! </p> </div>
Hi Sylver Cheetah 53:
Are you using a Portable or a "regular" installed build of CCleaner Free, and what version are you using? A new CCleaner v6.25.11131 was released today (01-Jul-2024) but the only change I see in the version history at https://www.ccleaner.com/ccleaner/version-history is that v6.25.11131 fixes "a stability issue that some CCleaner trial users encountered".
I can't test myself because Custom Clean is still working for me in the previous CCleaner Free Portable v6.25.11093. I don't know if it's relevant, but note that I have created custom inbound and outbound blocks in my firewall for CCleaner64.exe.
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<span style="font-size:11px;">Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4529 * Firefox v127.0.2 * Microsoft Defender v4.18.24050.7-1.1.24050.5 * Malwarebytes Premium v5.1.5.116-1.0.1252 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.25.11093</span>
Also see here
https://community.ccleaner.com/topic/67387-ccleaner-62511131-released-bug-fix/#comment-349592
18 hours ago, lmacri said:<div class="ipsQuote_contents"> <p> Hi Sylver Cheetah 53: </p> <p> Are you using a Portable or a "regular" installed build of CCleaner Free, and what version are you using? A new CCleaner <strong>v6.25.11131</strong> was released today (01-Jul-2024) but the only change I see in the version history at <a href="https://www.ccleaner.com/ccleaner/version-history" rel="external">https://www.ccleaner.com/ccleaner/version-history</a> is that v6.25.11131 fixes <em>"a stability issue that some CCleaner trial users encountered"</em>. </p> <p> I can't test myself because Custom Clean is still working for me in the previous CCleaner Free Portable v6.25.11093. I don't know if it's relevant, but note that I have created custom inbound and outbound blocks in my firewall for CCleaner64.exe. </p> </div>
Hello!
I am using regular, not portable.
The version is 6.25.11131.
I can confirm that using 6.25.11131 (slim build) allows me to install and run it in free mode.
1 hour ago, hazelnut said:<div class="ipsQuote_contents"> <p> I can confirm that using 6.25.11131 (slim build) allows me to install and run it in free mode. </p> </div>
another bug :)
14 hours ago, hazelnut said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I can confirm that using 6.25.11131 (slim build) allows me to install and run it in free mode. </p> </div>
There is something more interesting than just that patch release going on.
The CCleaner Free v6.25.11093 installed on my second laptop WAS paywalled - now it isn't anymore.
I haven't done anything to change it, it's changed itself (again).
All I did was fire up the laptop, open CCleaner Free, and try a Custom Clean, - which I expected to show the paywall like it has been doing, but instead it ran as normal.
(It still has that Orange/Brown Upgrade button though).
Well whatever is going on it won't affect me anyway.
I only ever do a clean with the internet disconnected.