Computer desktop crashes during Resolve Issues with Ccleaner V7

[LoriM]

Re: Computer desktop crashes during Resolve Issues with Ccleaner V7

Since I downloaded Ccleaner version 7, I’ve been having issues with my desktop crashing at the same spot when CCleaner is at the “Resolve Issues.” At this point, I have to restart my desktop and try again which it happens at the very same spot at the start of Resolve Issues.

Can someone please help me solve this issue? Please see screenshots.

Thank you.

[Cemaloof]

I’vd gotten sick of this Release, and am rolling back to 6. It worked!! and worked well, 7 is a sad facsimile.

In addition, I’ve had an issue since April with 7, unresolved, they asked for logs, which I provided, and never heard back from them!

[LoriM]

Thanks for your feedback.

I had V6 for a very long time, only when it stopped updating Windows apps that I was suggested to download V7. It did resolve that issue with V7 - see attachment, BUT worst happened with the previously attached screenshots.

I really don’t know what to do now. How can I go back to V6? I have no clue. Ccleaner support team does nothing to help us out only by community members? That’s sad!

Thanks.

[nukecad]

The bluescreen is a Windows System error.

I suggest that you run DISM and SFC

For how to do that see:

Use the System File Checker tool to repair missing or corrupted system files...

For the OneDrive and C++ issues see:

Continous error message. Shows Error Code 4

The OneDrive issue is known/ongoing, the developers are looking at it. If Windows Update isn’t offering the C++ ones to you then you do not need them for the apps that are installed on your machine. The C++ Redistributables change quite often, but when you do install any app that needs a newer version of a C++ Redistributable than you already have then it will install it along with the app that needs it. My personal opinion - Let Windows take care of Windows related updates. (I have never u…

If you want to roll-back to the latest v6.41 then follow ALL of the instructions here (don’t miss any or it will update to 7 again):

How to Roll Back from v7 to v6.## (Now V6.41)

We now have numerous posts from users disappointed with the new v7 and asking if/how they can roll back to v6 Whilst normally I would say that you should use the latest version that works on your machine I also believe that you should have the choice to roll back from a major feature update. Particularly if/when that update is flawed. So here is how to do it using the official v6.## installer. Follow ALL of the instructions, do not skip any, they are all important. Uninstall CCleaner v7. …

[LoriM]

Oh my goodness!
I’m 68 years old and this is Chinese to me. I tried to follow and only got this - screenshot - and can’t move forward per your suggestions. What’s next, please?

[Cemaloof]

I found it best to uninstall 7, and goto SourceForge for the DL. Im running CCleaner 6.39.11548 64-bit. and actually have kept this install file for over a year now.

I find the dependencies on Edge to a mistake, big time.