Is it possible to stop having this annoying popup displayed after an upgrade of cCleaner?
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Hi @Darkwolf-Lair,
Please could you send me an example of the pop-up you are seeing so I can advise you further on this?
Iām here with the same issue - further to the pop up coming up, itās prompting me to upgrade to CCleaner pro - I have already upgraded to CCleaner pro. When I close the popup, it opens CCleaner and starts prompting me to run a scan - almost like itās a new install. I check the settings and sure enough under āMy subscriptionā itās showing me on the free account and is asking me for a license key. Itās been so long that I donāt remember any key. This is the pop up screen that appears:
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Laurence here too
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Yeah, Iām getting the same pop up and it appears randomly for no particular reason. I have changed absolutely nothing beyond regular Windows updates (Windows 11). This is definitely some sort of bug.
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@ianjuby, please follow these steps to help us investigate the issue:
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Replicate the issue on your end.
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In CCleaner, scroll to the bottom of the left-hand menu and click Help.
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Select CCleaner Support Tool from the options.
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Download and install the CCleaner Support Tool.
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Once installed, run the tool to generate the logs.
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At the end of the process, youāll receive a 5-digit File ID.
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Please share that File ID with me so I can review the logs and investigate further.
If you have any issues please let me know.
File ID JYNWQ
Thank you for the log files @tagteam I have sent these over to the team investigating the issue.
I do not have any options under help except āGo to Help Centerā which of course takes me to the website help page. If I search for CCleaner Support Tool I find the download but it specifically says it is only for Version 6 and does not work for Version 7 which I have 7.3
Hi, just to confirm that I have the same windows as ianjuby.
@ianjuby & @Darkwolf-Lair,
When you click Help in the left menu of CCleaner 7, you should see the screen below.
If you are not seeing this, please send me a screenshot of what you are seeing so I can investigate this further.
Note that the Support tool does not show in CCleaner 7 FREE version, and that is what the 2 screenshots above show.
The first is from CCleaner7 Professional, the second is CCleaner7 Free (as shown by the yellow āUpgrade nowā button).
This is a problem with the application, it started after the last update, everyone I know that uses CCleaner gets the same popup every single day, started a few weeks ago, never occurred before ā¦ frustrating!
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For the record, I suspected this. Please note that in my original post I mentioned that although I had the paid version after the last update this pop-up started and it was showing me on the free version and asking me for a license key. It was so long ago that I paid for the version I donāt remember ever getting a license key, nor can I find one on my computer. If itās a subscription, I may have let the subscription lapse but I also do not remember it being a subscription. All I know is that this pop up started and clearly kicked me out of the paid version at some point in time which I may not have noticed.
You could always check here to see if you get any info on your licence.
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oh it was through cleverbridge! thatās why I couldnāt find it - I wouldāve assumed it was just my corel subscription cause thatās what they use. Will go hunting now.
ID_ Q910V
Several times a day, a notification appears saying that I have updated CCleaner version 7.3.1120.0, although this is not true, as it is a recurring notification, which is extremely annoying. There are many similar notifications on the net, but, as users say, there is no response from the CCleaner administration. I ask you what is happening and when do you plan to fix this, more than obvious error.
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