I'm running ccleaner and it has been getting stuck at cbsprovider.dll (21%).
ccleaner crashes if I try to close it and the taskbar becomes unresponsive, I can't open any programs, not even the task manager so I have to manually shut down the laptop and start up again.
This has happened several times.
Any ideas what is wrong?
Can you give more info such as what your operating system and service pack is.
Also which build of ccleaner are you using?
cbsprovider.dll is usually a hidden Microsoft system file although other applications can use it.
Have you installed a new program recently?
Are all your virus scans up to date and clean?
Can you give more info such as what your operating system and service pack is.
Also which build of ccleaner are you using?
cbsprovider.dll is usually a hidden Microsoft system file although other applications can use it.
Have you installed a new program recently?
Are all your virus scans up to date and clean?
Win 7 SP1 - latest updatesm etc.
Latest program installed is bitdefender - and that is all up to date.
The ccleaner build is: v3.26.1888
where is this file located that it is choking on?
if you don't know:
Please run ccleaner in debug mode http://forum.piriform.com/index.php?showtopic=37347
and attach the log to this thread
alternately you can uncheck everything and one-by-one check and clean each item you normally clean
are you running any includes (via the options in ccleaner)? Winapp2.ini file? Or an enhancer program?
also try this: in windows explorer change folder view options to show system and hidden files; then open recycle bin; do you see the CBS file? Don't do anything yet with it but do you see it.
I have 64 bit Windows 7 Ulimate + SP1 holding 4 instances of that file in System32, SysWow64, and WinSxs
I would have thought that these were system files that CCleaner has no business removing,
alternatively I guess that the O.P. has malware lurking in a temp/junk folder that is masquerading as cbsprovider.dll,
in which case you need something other than CCleaner.
The file is located here:
C:\Users\<username>\AppData\Local\Temp\B1F231CE-258C-415A-9F26-29E50D4EA6D6\CbsProvider.dll
And it says that it is cleaning "system" and "temporary files".
If you temporarily disable Bit Defender and then try a clean what happens?
(remember to re-enable BD afterwards)
You have re-booted your machine recently haven't you?
If you temporarily disable Bit Defender and then try a clean what happens?
(remember to re-enable BD afterwards)
You have re-booted your machine recently haven't you?
I will try that. When I ran ccleaner to get the info I previously posted, ccleaner crashed and I couldn't open the task manager let alone click on the shut down icon. Everything became unresponsive. So I had to force shut down and reboot. This happens every time.
EDIT: I disabled bitdefender and ran ccleaner but I ran into the same problem yet again. It crashed, the system was unresponsive, if it's relevant: the gadgets that I have running (CPU+RAM/network monitors/intel cpu monitor) were still operating, but I couldn't open any programs, nor could I shut down so I had to reboot but holding down the power button.
Also, I've tried to run ccleaner in debug mode and followed the aforementioned link but I still cannot get a log file out of it.
Deselecting "Temporary Files" under the "System" subheading in the "Windows" category gets around the problem. But I would still like to know why exactly this is happening and what the cause of this is since the temporary files is something that needs to be cleaned up.
Thank you all for your replies on this matter, much appreciated.
A quick fix is to use CCleaner | Options | Exclude
There you can stipulate that this particular file be excluded from deletion.
If this was my computer I would NOT be comfortable until I determined that this file was not malware.
It has a legitimate purpose in the various system folders.
When I search for CbsProvider.dll on the Internet I find results such as
Solution: Boot images may be missing or unable to be imported ...
17 Jun 2010... Provider Store: PID=14568 Failed to Load the provider: C:\Windows\TEMP\ 3CE573A0-8E9B-4337-A1F1-4AF0E74A5E5F\CbsProvider.dll.
and
Windows 8 DISM Script Attached! Issue with Clean-Image after Servi ...
... to the provider located at Z:\WIN8TOOLS\DISM\FolderProvider.dll. .... \Local\ Temp\D6CD82AD-9809-45DA-9C25-BA6CF5154DE8\CbsProvider.dll ...... with plus be microsoft, google, web, spyware server the very so now.
This suggests to me that for some reason the DISM image software may copy CbsProvider.dll from the system32 etc folder into a fancy multi-digit TEMP folder,
and my guess is that once it has done its job then a clean-up operation should have deleted the copy.
Personally I would not delete it in-case I broke something,
unless on-line malware scanners issued a guilty verdict
( I have no authority to advise further on malware.)
To clear up any possibility of malware being present perhaps go to one of the sites mentioned here and get your machine checked out.
http://forum.piriform.com/index.php?showtopic=34786
If you are then happy that you are indeed 'clean' then you can either exclude that file in ccleaner, or use Windows build in cleanup to do it
http://windows.microsoft.com/en-GB/windows-vista/Delete-files-using-Disk-Cleanup
I am not authorized to give malware advice, but .......
advice edited out by Hazelnut
DO NOT give malware advice Super Fast. I have edited out what you said.
Suggesting the tool that you did could have bad consequences if the user is not helped by an authorised malware removal expert.
Please see your pm's
hopefully i'm not about to fall into the same Superfast trap (pre-emptive 'sorry' to hazelnut if so) but...
since this cbsprovider file is in a \Temp\, doesn't the old general truth "if it lives in a Temp folder, it can be deleted" apply ?
have we used unlocker http://www.filehippo.com/download_unlocker to see what's locking the file?
however I'm apt to agree with Hazelnut that you should seek aid at one of those links
"if it lives in a Temp folder, it can be deleted"
If it wasn't for Alans post #9 I'd probably be inclined to agree with the sentiment.
And if it was our own computer we might take the risk, but with someone else's, best play safe and follow hazels advice in the post after Alan's.
Hey guys, thanks for the replies.
There is a new problem, same response and everything, but this time the problem arises whilst ccleaner is trying to clean out the recycle bin. Any ideas? This can't just be isolated to that particular file in the temp folder now, can it?
Have you had your machine checked out yet?
re debug the log occurs when you crash ccleaner it should be in the ccleaner application folder
Go now first thing though and get the Malware angle checked out if you've not yet done so.
Hi guys, sorry for the really slow reply - have been very busy. I have had to uncheck temp files and recycle bin from the options in ccleaner.
I've scanned my laptop and nothing's come up. Any ideas?
we aren't suggesting you scan your laptop with a virus scanner, we've asked you to go get professional malware help before we continue, have you done this and come up clean to their standards.