we aren't suggesting you scan your laptop with a virus scanner, we've asked you to go get professional malware help before we continue, have you done this and come up clean to their standards.
I was aware, thank you. There are no issues with this. I am not sure what is happening. From what I've seen, some other users are experiencing crashing with ccleaner as well... I just checked and I do have the latest ccleaner version as well...
Please READ
I am facing the same issue here. I am using windows 7 professional, service pack 1, 64-bit with Bitdefender anti-virus and I am using the latest version of CCleaner
I am quite sure the issue is not with the anti-virus or the cbsProvder.dll file, nor CCleaner.
CbsProvider.dll is not a malware if not infected. The CbsProvider.dll process is safe and disabling it can be dangerous, because programs on your computer need it to work correctly.
If you delete the file it may be disasterous to your system. But why is it listed as a "Temp" file, I don`t know.
C:\User\AppData\Local\Temp\3BO88168-989B-4DB1-8FE4-18030B9 4BF3\CbsProvider.dll
This file up here, was the file that CCleaner tried to erase but crashed and I couldln`t open any file from my desktop and not even shutdown my computer.
Some anti-virus also stoped responding when they come across similar files as the one above like Panda Security and even Avast.
Please Help!
The only thing I could do is just uncheck the "temporary files" select box under system and it will be ok but, after a long time the Temp files may begin to stack up and that`s not what I want to see.
Have you read and understood and applied the solution that appears in the first two lines of my post #9 ?
If not then please try it and advise whether that works for you.
I have 64 bit Windows 7 + SP1
but I have no such file in any temporary location
I too have CbsProvider.dll
BUT THEY are held in a sensible place, such as
C:\Winsxs\
and with some sort of magic reparse points they also appear to be at :-
C:\Windows\System32\Dism\
744 KB (762,368 bytes)
Created 21 November 2010, 03:24:22
Modified 21 November 2010, 03:24:22
Accessed 12 April 2011, 09:32:08
and
C:\Windows\SysWOW64\Dism\
528 KB (541,184 bytes)
Created 21 November 2010, 03:23:48
Modified 21 November 2010, 03:23:48
Accessed 21 November 2010, 03:23:48
It is obvious that the above files were created by Microsoft as system files in 2010,
and only the 64 bit variant was accessed on the date when Windows was installed on my SSD.
Therefore the file you are concerned with is not a Windows file, it is an A.V. vendor file placed in a stupid place in the foolish hope that malware will not know where to find it.
I am pleased to say that I use protection which protects its essential files so that CCleaner is not able to damage its operation.
What size is the file you are concerned about, and what are the date stamps shown in its properties ?
This topic was started by a Bitdefender user.
It is unfortunate for the user that when the user makes legitimate use of the right to purge his Temporary files then Bitdefender kills the computer
This right has existed since there was DOS - many years before Windows.
If Bitdefender cannot protect its files from the user then it has no hope when malware comes knocking at the door.
This is a Bitdefender issue when ccleaner is set to "secure file deletion" and is easy to fix, just add the ccleaner executable (program files\ccleaner\ccleaner64.exe) into the bitdefender antivirus "excluded files and folders" and "excluded processes" lists.
Here's detailed instructions on adding files to the excluded lists.
http://forum.bitdefender.com/index.php?showtopic=35502