Can't figure out what's going on

[smsedig]

I went to run my CCleaner, but when I click the “Scan Now” icon, nothing happens. AND - how do I logout of this community? I see no “logout” option when I click on my account initial. Help!

Thanks

[Nergal]

It sounds like you haven’t updated to 7.4 that introduced a way to fix an issue like this
Is this what you’re seeing

Known Issue with CCleaner 7: Only two buttons show and health check won't scan

Many of you have encountered the following screen [image] There’s a scan button but it does nothing and only two tools show (and neither is health check) Follow the following instructions Also restarting the PC should fix this issue. If you are seeing this repeatedly you may have something (such as a security software) stopping the ccleaner service from starting. EDIT Jan 11 2026: The developers have recognized this flaw but have yet to address it in an update.

[Nergal]

To logout of the forum
Click (as you did) your avatar then click the icon that looks like a person
Then choose logput

[I-hat3-ccleaner7]

I had the same thing - scan cloud button only - proves what a cock up 7 is - i have removed it for ccleaner 6

[Laurence_CCleaner]

Hi @smsedig & @I-hat3-ccleaner7,
Do you still experience this issue after updating to CCleaner 7.5, which was released at the end of last week?