[Recuva Error]

Attached is screen shot of system

[Recuva Error]

Hi,

 

I am trying to recover my files but after some time i get below error msg and need to close recuva. System details are attached

 

 

Problem signature:

  Problem Event Name: BEX64

  Application Name: recuva64.exe

  Application Version: 1.52.0.1086

  Application Timestamp: 5515854b

  Fault Module Name: ShellExt64.dll_unloaded

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 4c9add55

  Exception Offset: 0000000180132d6c

  Exception Code: c0000005

  Exception Data: 0000000000000008

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional Information 1: 1e37

  Additional Information 2: 1e373e69fff075aed81f57003e66ce10

  Additional Information 3: b4d7

  Additional Information 4: b4d797bf52ac699189b90182e3746482

 

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If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

Is this a known problem? 

 

Any help here is appreciated. I have 1 TB of data to recover.. Pls help.