Hello there, this is my first post and I'm quite sure I haven't found this issue reported in past discussions but I'm accessing from my phone as my laptop is not accessible anymore. I apologise if I missed something.
My laptop is an HP ENVY dv6 with an i7 ans I'm sorry I can't get more precise details as I'm cut off from any information on my laptop at the moment. I have an nvidia geforce gt 635m, 16 Gb of RAM; originally this laptop had Windows 8 but switched to 10 a few months ago.
I ran a rather complete scan, leaving out only "Wipe out free space"; the other options were all ticked. After the scan, everything seemed normal but nothing was working anymore after very few seconds: start button, ctrl+alt+canc, nothing. So, I forced shutdown but pressing the switch long enough.
Now, I get a partial boot HP logo but no BIOS access and the screen just turns black and nothing happens. I tried to apply some of the working solutions suggested when at least the pointer was there but I have no pointer, no apparent hdd activity. Nothing.
I am quite lost and honestly have no ideas. Formatting would be a solution but I have no ways to change the boot sequence
laptop rendered inoperable after CCleaner scan with windows 10
in CCleaner Bug Reporting
Posted
Hello there, this is my first post and I'm quite sure I haven't found this issue reported in past discussions but I'm accessing from my phone as my laptop is not accessible anymore. I apologise if I missed something.
My laptop is an HP ENVY dv6 with an i7 ans I'm sorry I can't get more precise details as I'm cut off from any information on my laptop at the moment. I have an nvidia geforce gt 635m, 16 Gb of RAM; originally this laptop had Windows 8 but switched to 10 a few months ago.
I ran a rather complete scan, leaving out only "Wipe out free space"; the other options were all ticked. After the scan, everything seemed normal but nothing was working anymore after very few seconds: start button, ctrl+alt+canc, nothing. So, I forced shutdown but pressing the switch long enough.
Now, I get a partial boot HP logo but no BIOS access and the screen just turns black and nothing happens. I tried to apply some of the working solutions suggested when at least the pointer was there but I have no pointer, no apparent hdd activity. Nothing.
I am quite lost and honestly have no ideas. Formatting would be a solution but I have no ways to change the boot sequence
I'd be most grateful for any help.
Thank you!