[Ccleaner crash report]

Well, I tried uninstalling and then reinstalling this latest build of CCleaner, but doing so did not fix the crashing issue. It has either got to be in the code itself or (extremely unlikely) a leftover registry key from the previous build.

Well, it has to be related to the new change introduced in v5.10.5373 for faster start up. From the version history ( https://www.piriform.com/ccleaner/version-history ):

• Optimized internal architecture for faster start up.

 

The funny thing, I never noticed before that it was slow to start. For me, CCleaner was really fast to open, always in an instant.

[Ccleaner crash report]

New crash. This time with a log file and a DMP file. Both in the ZIP attached to this post. With the debug command seems to be crashing more often. Before it was 1 or 2 times per day, now so far it's 5 times in the first hour since I've set CCleaner to use the debug command...

Crash_LOG+DMP.zip

[Ccleaner crash report]

It happened again, this time I was able to send a report. Although I'm not sure if a DMP file was sent and then deleted, because no such DMP file for this instance was in CCleaner's folder.

 

The log file with the /debug4 command saved this (exactly like last time):

 

 

[23:18:49::892][iNFO ] CCleaner v5.10.5373 (64-bit)
[23:18:49::892][iNFO ] Windows 7 Home Premium 64-bit SP1
[23:18:49::892][iNFO ] Intel Core i5-2500K CPU @ 3.30GHz
[23:18:49::892][iNFO ] 8,0GB RAM
[23:18:49::892][iNFO ] AMD Radeon HD 7700 Series
[23:18:49::892][iNFO ] Username: Azrael


[23:18:49::892][iNFO ] Application Started
 

 

Also, a file named "ccleaner_checkpoint.dat" was also created. It only had this:

 

 

GBP1
20151013
1

 

 

That's all I can report for now. I hope it helps.

[Ccleaner crash report]

I set up CCleaner in my main computer to start with the /debug command. The first run the program worked okay. A log file was created showing everything I did. But the second run the program froze, nothing happened. After a minute I had to close it by force. A DMP file was created but it was 0 bytes. The Log file only saved this:

 

 

[22:45:48::058][iNFO ] CCleaner v5.10.5373 (64-bit)
[22:45:48::058][iNFO ] Windows 7 Home Premium 64-bit SP1
[22:45:48::058][iNFO ] Intel Core i5-2500K CPU @ 3.30GHz
[22:45:48::058][iNFO ] 8,0GB RAM
[22:45:48::058][iNFO ] AMD Radeon HD 7700 Series
[22:45:48::058][iNFO ] Username: Azrael


[22:45:48::058][iNFO ] Application Started
 

 

Now I changed /debug to /debug4 to log only the errors.

 

One thing I noticed, if it matters, Eolo and I are both from South America, Eolo from Brazil (Portuguese) and I from Chile (Spanish). Can be the regional language set in Windows be related to the problem? (And by the way, I prefer to use my software -programs and games, including CCleaner- in English and not in Spanish, even though my Windows O.S. is in Spanish).

[Ccleaner crash report]

I can also confirm that uninstalling CCleaner and doing a clean install don't fix the problem. The crashes are back an hour after the install.

[Ccleaner crash report]

I just registered in this site to notify about the same issue. For years I never had a problem with CCleaner. Previous versions were always solid and never crashed, but this new version 5.10 crashes almost every day on startup, in 2 different computers with different hardware but same OS: Windows 7 64-bit.

 

All launches were from the taskbar. If I open again CCleaner, it runs fine until the next day after I reboot the computers. After that most likely it will crash again the first time I run CCleaner on each computer. In the current computer I'm using to type this, only once I was able to send a report (the first time it crashed), later crashes I wasn't able because the only option allowed to me by Windows was to close the program without the chance to send the reports. But I found some DMP files in CCleaner's folder that I'm attaching for further analysis, all compressed in one file, in case they help to find the problem.

 

Many thanks.

CCleaner5.10.5373_CrashDMPs.zip