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norton

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Posts posted by norton

    CC Latest Version Query

    in CCleaner Bug Reporting

    Posted

    I have done an update check via the link on the CC Console and it takes me to a CC web page which states there is a new version 5.44 6575. My CC current version is shown as 5.45 6611. This suggested new version looks wrong by virtue of the lower version number to that already installed. I have deleted CC and reinstalled and get the same result. Does anyone have an explanations?

     

    Thanks

    Installer Reference Issues

    in CCleaner

    Posted

    I just checked my windows 8.1 registry and found a whole list of 'Installer Reference Issues - c:\ProgramData\Hewlet Packard\.HP Registration Service\Staging\AIA'..

     

    Previously I have completely cleaned my registry. This was a first show for these items.

     

    My question is it safe to delete these or should I leave them alone?

     

    They seem important although I do not really know and wonder why they have just appeared the list is too many to count.

     

    I would hate to boldly delete then find my computer will not start up or operate.

     

    Thanks in anticipation.

     

    N

    SSD Hardrive

    in CCleaner

    Posted

    Thanks for the replies.

     

    Reading the attachment it looks to me like cleaning cookies/temp files on SSD's is something that needs to done with caution. Am I right in this interpretation?

     

    I would be interested in further comments.

     

    Thanks

     

    N

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Hi Mr T

     

    I feel I have now reached the end of my competence to deal further with your request for my computer Ccleaner dump file.

     

    I have looked into Microsoft Info but feel I could be led into making a setting error therefore I will not be proceeding any further with my request for a diagnosis of my Ccleaner Startup menu crash issue. I will keep my use of Ccleaner to my main purpose which I am quite happy with for clearing temporary files and cookies.

     

    Many thanks for your interest.

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Hi Mr T

     

    Thanks for your interest.

     

    How do I create a dump file and when compiled is there another way for me to make it available to you other than a file sharing website for I am not sure what you mean by a file sharing website?

     

    Sorry for my obvious weakness with my computer knowledge although I do wish to proceed in resolving the startup menu crash issue by providing the dump file as requested.

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Nergal

     

    I have compiled a list of all the add-ons shown in my computer IE9 (I could not find anyway for automatically producing this list, am I missing something?)

     

    I hope this provides all the necessary info. I found that some items were repeated in my list. That is how they are shown in IE9 addons page?

     

    Windows 7 Home Premium IE9 - List of All add-ons

    Name Publisher Status

     

    (Not verified Skype Technologies S.A.

    Click to call with Skype (Not verified)Skype Tec... Enabled

    Skype Browser Helper (Not verified)Skype Tec... Disabled

     

    Adobe Systems Incorporated

    Shockwave Flash Object Adobe Systems Incorpo... Enabled

    Shockwave ActiveX Control Adobe Systems Incorpo... Enabled

     

    Adobe Systems,Incorporated

    Adobe PDF Link Helper Adobe Systems,Incorpo... Disabled

    Adobe PDF Reader Adobe Systems,Incorpo... Enabled

     

    ASk.com

    Nero Toolbar Ask.com Disabled

    Nero Toolbar Ask.com Disabled

     

    Hewlett-Packard Company

    GMNRev Class Hewlett-Packard Comp... Enabled

    DeviceDetection Class Hewlett-Packard Comp... Enabled

     

    Microsoft Corporation

    Bing Bar BHO Microsoft Corporation Disabled

    Messenger Companion Helper Microsoft Corporation Disabled

    Windows Live ID Sign-in Helper Microsoft Corporation Disabled

    Search Helper Microsoft Corporation Disabled

    Bing Bar Microsoft Corporation Disabled

    Microsoft Silverlight Microsoft Corporation Enabled

    XML DOM Document Microsoft Corporation Enabled

    Windows Live Mail and Messen.. Microsoft Corporation Enabled

    Windows Media Player Microsoft Corporation Enabled

    OpenDocuments Class Microsoft Corporation Enabled

    XML DOM Document 4.0 Microsoft Corporation Enabled

    XML DOM Document 6.0 Microsoft Corporation Enabled

    XML HTTP 6.0 Microsoft Corporation Enabled

    Windows Live ID Sign-in Control Microsoft Corporation Enabled

    XML DOM Document 3.0 Microsoft Corporation Enabled

    XML HTTP 3.0 Microsoft Corpoation Enabled

     

    Not Available

    Add to Toshiba Bulletin Board Not Available Enabled

    Blog THis in Windows Live Writer Not Available Enabled

    Messenger Companion (Ctrl+S... Not Available Enabled

     

    PNI Digital Plugin Class

    Photo Upload Plugin Class PNI Digital Media Inc. Enabled

     

    Sun Microsystems, Inc.

    Java Plug-In 2 SSV Helper Sun Microsystems,Inc. Disabled

    Java Plug-in 1.6.0_29 Sun Microsystems,Inc. Enabled

    Java Plug-in 1.6.0_29 Sun Microsystems,Inc. Enabled

    Java Plug-in 1.6.0_29 Sun Microsystems,Inc Enabled

    Deployment Toolkit Sun Microsystems,Inc. Enabled

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Hi Nergal

     

    I am hoping this is the log report required? Thanks for your patience.

     

    19:37:49:925248[iNFO ] CCleaner v3.13.1600 (64-bit)
19:37:49:925248[iNFO ] MS Windows 7 Home Premium 64-bit SP1
19:37:49:925248[iNFO ] Intel Pentium CPU P6200 @ 2.13GHz
19:37:49:925248[iNFO ] 3.0GB RAM
19:37:49:925248[iNFO ] Intel HD Graphics

19:37:49:925248[iNFO ] Application Started
19:37:49:925248[DEBUG] Error loading branding.dll - 0x490: Element not found.

19:37:55:556857[DEBUG] Uninstall - Starting items enumeration...
19:37:55:634858[DEBUG] Uninstall - OnItem | ActiveX-kontroll för fjärranslutningar för Windows Live Mesh | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Adobe AIR | Adobe Systems Incorporated
19:37:55:634858[DEBUG] Uninstall - OnItem | Adobe Flash Player 11 ActiveX 64-bit | Adobe Systems Incorporated
19:37:55:634858[DEBUG] Uninstall - OnItem | Adobe Reader X (10.1.1) MUI | Adobe Systems Incorporated
19:37:55:634858[DEBUG] Uninstall - OnItem | Adobe Shockwave Player 11.6 | Adobe Systems, Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Amazon.co.uk | Amazon EU S.a.r.L.
19:37:55:634858[DEBUG] Uninstall - OnItem | Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver | Atheros Communications Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Auslogics Disk Defrag | Auslogics Software Pty Ltd
19:37:55:634858[DEBUG] Uninstall - OnItem | BBC iPlayer Desktop | British Broadcasting Corp.
19:37:55:634858[DEBUG] Uninstall - OnItem | Bing Bar | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | CANON iMAGE GATEWAY Task for ZoomBrowser EX | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | CCleaner | Piriform
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon Internet Library for ZoomBrowser EX | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon MOV Decoder | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon MOV Encoder | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon MovieEdit Task for ZoomBrowser EX | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon Utilities CameraWindow | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon Utilities CameraWindow DC 8 | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon Utilities Movie Uploader for YouTube | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon Utilities MyCamera | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon Utilities PhotoStitch | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon Utilities ZoomBrowser EX | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Canon ZoomBrowser EX Memory Card Utility | Canon Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Cisco EAP-FAST Module | Cisco Systems, Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Cisco LEAP Module | Cisco Systems, Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Cisco PEAP Module | Cisco Systems, Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | Click to Call with Skype | Skype Technologies S.A.
19:37:55:634858[DEBUG] Uninstall - OnItem | Conexant HD Audio | Conexant
19:37:55:634858[DEBUG] Uninstall - OnItem | Doctor Who - The Adventure Games | British Broadcasting Corp.
19:37:55:634858[DEBUG] Uninstall - OnItem | HP Memories Disc | Hewlett-Packard Company
19:37:55:634858[DEBUG] Uninstall - OnItem | HP Product Detection | Hewlett-Packard Company
19:37:55:634858[DEBUG] Uninstall - OnItem | Intel(R) Graphics Media Accelerator Driver | Intel Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Intel(R) Management Engine Components | Intel Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Intel(R) Rapid Storage Technology | Intel Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Internet Explorer (Enable DEP) |
19:37:55:634858[DEBUG] Uninstall - OnItem | Java(TM) 6 Update 29 | Sun Microsystems, Inc.
19:37:55:634858[DEBUG] Uninstall - OnItem | MSXML 4.0 SP2 (KB954430) | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | MSXML 4.0 SP2 (KB973688) | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Malwarebytes' Anti-Malware version 1.51.2.1300 | Malwarebytes Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft .NET Framework 4 Client Profile | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Office 2010 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Office Click-to-Run 2010 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Office Starter 2010 - English | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Primary Interoperability Assemblies 2005 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft SQL Server 2005 Compact Edition [ENU] | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Security Essentials | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Silverlight | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2005 Redistributable | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero 10 Sample ImagePack | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero 10 Sample Videos | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero BackItUp 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero BurnRights 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Burning ROM 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero CoverDesigner 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero DiscSpeed 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Express 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero InfoTool 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Multimedia Suite 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Multimedia Suite 10 Essentials | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Prerequisite Installer 1.0 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Recode 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero RescueAgent 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero SoundTrax 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero StartSmart 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Toolbar | Ask.com
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero Vision 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | Nero WaveEditor 10 | Nero AG
19:37:55:634858[DEBUG] Uninstall - OnItem | PlayReady PC Runtime amd64 | Microsoft Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | Rapport | Trusteer
19:37:55:634858[DEBUG] Uninstall - OnItem | Realtek USB 2.0 Reader Driver | Realtek Semiconductor Corp.
19:37:55:634858[DEBUG] Uninstall - OnItem | Realtek WLAN Driver | REALTEK Semiconductor Corp.
19:37:55:634858[DEBUG] Uninstall - OnItem | Skype™ 5.5 | Skype Technologies S.A.
19:37:55:634858[DEBUG] Uninstall - OnItem | Synaptics Pointing Device Driver | Synaptics Incorporated
19:37:55:634858[DEBUG] Uninstall - OnItem | TOSHIBA Assist | TOSHIBA CORPORATION
19:37:55:634858[DEBUG] Uninstall - OnItem | TOSHIBA Bulletin Board | TOSHIBA Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | TOSHIBA ConfigFree | TOSHIBA CORPORATION
19:37:55:634858[DEBUG] Uninstall - OnItem | TOSHIBA Disc Creator | TOSHIBA Corporation
19:37:55:634858[DEBUG] Uninstall - OnItem | TOSHIBA Face Recognition | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA HDD/SSD Alert | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Hardware Setup |
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Online Product Information | TOSHIBA
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA PC Health Monitor | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Recovery Media Creator | TOSHIBA CORPORATION
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Recovery Media Creator Reminder | TOSHIBA
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA ReelTime | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Service Station | TOSHIBA
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Sleep Utility | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Supervisor Password |
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA TEMPRO | Toshiba Europe GmbH
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Value Added Package | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Web Camera Application | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA Wireless LAN Indicator | TOSHIBA CORPORATION
19:37:55:650458[DEBUG] Uninstall - OnItem | TOSHIBA eco Utility | TOSHIBA Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | TRORMCLauncher |
19:37:55:650458[DEBUG] Uninstall - OnItem | Toshiba Manuals | TOSHIBA
19:37:55:650458[DEBUG] Uninstall - OnItem | Windows Live Essentials | Microsoft Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | Windows Live Mesh ActiveX Control for Remote Connections | Microsoft Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | Windows Live Mesh ActiveX-kontroll for eksterne tilkoblinger | Microsoft Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | Windows Live Mesh ActiveX-objekt til fjernforbindelser | Microsoft Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | Windows Live Meshin etäyhteyksien ActiveX-komponentti | Microsoft Corporation
19:37:55:650458[DEBUG] Uninstall - OnItem | eBay | eBay Inc.
19:37:55:650458[DEBUG] Uninstall - Extracting icons...
19:37:56:617659[DEBUG] Uninstall - Discovering installation date...
19:37:57:148060[DEBUG] Uninstall - Finished item enumeration
19:37:58:349262[DEBUG] Uninstall - Requesting to stop items enumeration...
19:37:58:349262[DEBUG] Uninstall - Items Enumeration stopped
19:37:58:427263[DEBUG] Startup - Starting items enumeration...
19:37:58:427263[DEBUG] Startup - OnItem | Rapportexe | HKCU:Run | Geoff
19:37:58:427263[DEBUG] Startup - OnItem | Adobe ARM | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | Microsoft Default Manager | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | SunJavaUpdateSched | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | ToshibaServiceStation | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | Adobe Reader Speed Launcher | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TSleepSrv | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | Toshiba TEMPRO | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | IgfxTray | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | HotKeysCmds | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | Persistence | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TPwrMain | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | HSON | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | SmartAudio | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | SynTPEnh | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TosSENotify | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TosWaitSrv | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TosVolRegulator | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | MSC | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TosNC | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TosReelTimeMonitor | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | TCrdMain | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | Teco | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | NBAgent | HKLM:Run |
19:37:58:427263[DEBUG] Startup - OnItem | hpoddt01.exe.lnk | Startup Common |
19:37:58:427263[DEBUG] Startup - OnItem | Adobe PDF Link Helper | IE Helper | Geoff
19:37:58:427263[DEBUG] Startup - OnItem | Search Helper | IE Helper | Geoff
19:37:58:427263[DEBUG] Startup - OnItem | Windows Live ID Sign-in Helper | IE Helper | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | Windows Live Messenger Companion Helper | IE Helper | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | Skype Browser Helper | IE Helper | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | Bing Bar BHO | IE Helper | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | Nero Toolbar | IE Helper | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | Java(tm) Plug-In 2 SSV Helper | IE Helper | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | Windows Live ID Sign-in Helper | IE Helper | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2348.0\npwinext.dll,-100 | IE Toolbar | Geoff
19:37:58:442863[DEBUG] Startup - OnItem | Nero Toolbar | IE Toolbar | Geoff
19:37:58:458463[DEBUG] Startup - OnItem | Messenger Companion (Ctrl+Shift+C) | IE Extension | Geoff
19:37:58:458463[DEBUG] Startup - OnItem | Blog This | IE Extension | Geoff
19:37:58:458463[DEBUG] Startup - OnItem | Click to call with Skype | IE Extension | Geoff

     

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Thanks for all the guidance.

     

    Now had some success and produced a Ccleaner log report pasted below (could not work out how to attach!).

     

    I hope this is of use for diagnosis of my Ccleaner Tools Startup List crash issue?

     

    18:38:33:528244[iNFO ] CCleaner v3.13.1600 (64-bit)

    18:38:33:528244[iNFO ] MS Windows 7 Home Premium 64-bit SP1

    18:38:33:528244[iNFO ] Intel Pentium CPU P6200 @ 2.13GHz

    18:38:33:528244[iNFO ] 3.0GB RAM

    18:38:33:528244[iNFO ] Intel HD Graphics

     

    18:38:33:528244[iNFO ] Application Started

    18:38:33:528244[DEBUG] Error loading branding.dll - 0x490: Element not found.

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Hi SlashEMc2k

     

    Thanks for your reply but I am having no luck entering the debug command prompt and as you might guess I have tried entering several times and now in various permutations. The only time I get a positive response is when entering just c:\Program Files\Ccleaner\Ccleaner.exe and Ccleaner program opens. With debug added the message comes up this command is not recognised.

     

    As you might also guess I am not a computer expert but am willing to learn.

     

    Unless I can get further more specific guidance on my methods for correctly entering the required command prompt I will have to give up on solving the Startup Tool issue.

     

    Thanks for your help so far.

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Hi Negal

     

    I entered c:\program files\ccleaner\ccleaner.exe into my command prompt window. The message came that this was not recognised as a command.

     

    Any idea what I have done wrong. I am pleased to see SlashEMc2k has added to my post and has attached a program log he has found.

     

    Thanks

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Thanks Nergal for your latest reply.

     

    I have looked at my computer IE9 addons, tried disabling several which appeared none essential but no difference found with the operation of the startup list tool.

     

    I am now thinking I could delete Ccleaner and reinstall and see how that goes. Can you advise on the best method to delete Ccleaner so that I get a full and clean uninstall. My OS is Windows 7 64bit?

     

    Thanks for your interest

    Tools Startup crashes

    in CCleaner Bug Reporting

    Posted

    Thanks for your reply Nergal but I am not sure I explained my problem clearly.

     

    I do not understand why IE addons should result in CCleaner stopping when I select the Startup list in the tools section?

     

    That is my problem CCleaner stops working when I click the start up list. The list does not compile and the page greys out. The other three tools on this page work ok.

     

    This has only happened since I downloaded the latest version 3.13.1600

     

    I apologise if I have misled you with my first post. Or perhaps you could explain further your point about IE addons if you still consider that may be an issue with my CCleaner problem.

    C Disc Fragmentation 35%

    in Defraggler

    Posted

    Are the fragmented files in C:\System Volume Information, or C:\pagefile.sys, or C:\hiberfile.sys, or things in C:\ beginning with a $ like $MFT, $Logfile, $MFTMirr, etc ?

     

    Hello Aethec

     

    Thanks for your interest.

     

    After defrag there are 2 x pagefil.sys and 2 x hiberfile.sys and 37% fragmentation.

     

    I hope this information is enough for you to understand my query?

     

    Regards

    C Disc Fragmentation 35%

    in Defraggler

    Posted

    Can Defraggler progamme sort out my apparent fragmentation issue and if so how should I use the programme to sort it?

     

    35% fragmentation is shown on my C disc after I defrag my list of files but little or nothing is listed in the file list as an issue.

     

    I came to to use defaggler after windows disc defragmentor started to stop defragmenting around 12% of the way through and show a report saying some files could not be defragmented. None were listed however in the report.

     

    I recently increased the computer RAM from 512kb to 2 GB and I think this issue started around the time of the memory change although I am not absolutely certain?

     

    Help that can be offered will be much appreciated.

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