I get my Broadband connection from Virgin Media. As part of the package I get PCGuard which includes AntiVirus, Firewall, and Anti Spyware etc .etc. I have been using CCleaner along with PCGuard for some years and all has been well until recently. Now I find that if I use the registry cleaner facility in CCleaner it causes PCGuard to hang when it tries to reload on the next reboot and I have to use Task Manager to stop it. I have tried restoring the registry changes from backup with no success (CCleaner FAQ?s weren?t very helpful on this point, so not certain I did this correctly). Virgins repair facility for PCGuard didn?t work. Neither did the Uninstall utility. So I had to manually delete all the PCGuard files and download and install from fresh. What a pain!
I presume the registry cleaner is removing something essential. Any idea what? How do I prevent it being removed so I can use the reg. cleaner from time to time as before?
Thanks
Tim
I now get this problem too, but it only started recently. The first time I saw it was immediately after I had downloaded a new version of CCleaner, when it ate my antivirus protection (the rest of PCGuard still seemed to work.) Rebooting took ages and came up with a couple of Windows Installer messages "Preparing to install..." (I got the impression that PCGuard was trying to find something that had vanished.) I reactivated the antivirus via the Support page, and all was OK until the next time I downloaded another CCleaner update. Same problem - but this time I had to uninstall and reinstall PCGuard.
Is there a cookie or a dat or ini file that CCleaner removes but which is essential to PCGuard? If so, could someone please tell me what it is? Then I won't clean it away.
CCleaner interaction with Virgin PCGuard
in CCleaner
Posted
I now get this problem too, but it only started recently. The first time I saw it was immediately after I had downloaded a new version of CCleaner, when it ate my antivirus protection (the rest of PCGuard still seemed to work.) Rebooting took ages and came up with a couple of Windows Installer messages "Preparing to install..." (I got the impression that PCGuard was trying to find something that had vanished.) I reactivated the antivirus via the Support page, and all was OK until the next time I downloaded another CCleaner update. Same problem - but this time I had to uninstall and reinstall PCGuard.
Is there a cookie or a dat or ini file that CCleaner removes but which is essential to PCGuard? If so, could someone please tell me what it is? Then I won't clean it away.