[Not Cleaning Firefox]

You should probably just restart your computer and try again, it could be something that went goofy during your current Windows session.

 

I tried that. I think something is wrong with my computer. It is having other problems as well. It seems to be freezing up all the time. I'm just going to get it reimaged.

[Not Cleaning Firefox]

This is strange. I opened up Internet Explorer 7 and left it running just to see if the message came up for IE. I had internet explorer 7 open and no firefox windows open and analyzed. The firefox message came up again but there was no message for internet explorer. Why is this happening?

[Not Cleaning Firefox]

Have a look here, see if any info helps.

 

http://forum.CCleaner.com/index.php?showto...closing+firefox

 

If not, wait for futher help as I am an opera user

 

I read it and posted in it. I hope there is a solution to this problem and I really like CCleaner. Yesterday I installed an extension from the firefox website that made it easy to switch between tabs but I uninstalled it after like twenty minutes from the firefox add on menu. Could this be the source of the problem? If so what can be done to fix it?

[Closing Firefox/Mozilla]

Also, if you try to clean too soon after closing Firefox this will happen. If that's the case, you just need to wait 30 seconds or so when that message comes up before you click ok.

 

However, Firefox not closing completely is a well-known problem. Java is one cause, always make sure Java is shut down before you close Firefox - exit any Java page first. Problems with Firefox extensions can be to blame, too.

 

I am having the same problem and have tried ending the process but am still getting the same message. Yesterday I installed an extension from the firefox website that makes switching between tabs simple. I didn't really like it so I uninstalled it soon afterward. Could this be the cause of the problem? If so what can I do about it as I already uninstalled it in the firefox add on menu? Is there any solution?

[Not Cleaning Firefox]

Try processes.

 

There were two entries that read firefox.exe in the processes tab and I ended both of them but I'm still having the same problem.

[Not Cleaning Firefox]

Welcome to the forum Zayd

 

Just have a quick check via the task manager that firefox really is closed when you try to clean.

 

Yeah I checked in the applications tab in the task manager and firefox isn't running.

[Not Cleaning Firefox]

Up till about two days ago my CCleaner worked fine with no problems. Yesterday, however, I ran the cleaner and it said that close firefox to allow cleaning of the firefox cache. I had no firefox windows open and I tried reinstalling both CCleaner and firefox. The error kept on occuring and the firefox cache was never cleaned. This process was always skipped. CCleaner is an amazing program and I hope to have it running again soon. Someone please help me.