[Purchased CCleaner Cloud from CCleaner, cannot activate on existing account]

11 hours ago, nukecad said:

We don't get many business edition users on the forum.
This whole 'CCleaner Cloud' section has only had 55 threads in the last 8 years, and the last thread posted before this one was in 2019.

However, because of that, you have inadvertently been given the wrong support options.

We have given you the general support rather than the dedciated CCleaner Cloud support form which you can find here:

https://support.ccleanercloud.com/hc/en-us/requests/new

I thought it was just me that the link was not working haha. Thanks for this link! I have submitted a ticket and hopefully they could assist me. Thank you guys!

[Purchased CCleaner Cloud from CCleaner, cannot activate on existing account]

thanks for the replies! Already tried emailing them but thought it will be faster if someone experience this before and could advise

[Purchased CCleaner Cloud from CCleaner, cannot activate on existing account]

Hi,

I have purchased CCleaner Cloud from CCleaner direct and I got an email to activate the account. However, I actually had a CCleaner Cloud account before and the settings were still in that account. I realize that we are not given the activation code to allow us to activate and link it to the old account. Perhaps some help on this and to add it for future customers as well?

Thanks!