I would second Winapp2.ini's suggestion... fixes lots of things.
As he said, don't foget to run the cmd prompt as admin (right click, run as..)
If you need any help with doing this just ask.
Greetings All,
I'm new to this forum stuff so please be patient.
I have attempted to follow the forum string on the Window 10 removing CCleaner. However, I could not find a solution to my problem which is this. I originally downloaded CCleaner about 12 months ago - without any problems. I recently upgraded to windows 10 and started to get the message "your app isn't compatible with windows insider preview" every time I started my computer. Even though the CCleaner program was supposed to be deleted by MS, on clicking the CCleaner icon it still ran. I then did the following:-
a) Uninstalled the original version of CCleaner.
b ) Downloaded latest version of CCleaner (free version)
c) Ran it and still got the same message.
d) Uninstalled latest version.
e) Rebooted computer and still got the same message - even though CCleaner was supposedly not on the computer.
f) On doing a file search I found that the two versions of the CCleaner .exe files were still listed in the download file.
g) I removed them and rebooted and still got the original error message.
So the question is what, and where, is windows 10 picking this so called app, up from?
Can anyone provide a solution? If so please keep the response simple for dummies.
Thanks
That message indicates that you have signed up to the 'Windows Insider' programme, which is a beta testing programme.
Insiders get advance, possibly unstable, copies of Windows 10 for user testing.
As these are not fully released versions you can expect to have some problems with them, that's why they need testing.
Microsoft give a list of known issues with the version as they release it to insiders, and insiders then test it to try and find any other problems.
As you seem to be running an insider build then your problem may well be with Windows rather than CCleaner.
Did you mean to sign up to the insider programme, or did you mean to get the stable release of Windows 10?
You can check which version/build you are running by going to- Settings > System >About
The latest stable version for normal users is 1511, released in November 2015, and the build is 10586.63.
The latest Insider build is 11099, that was released on Jan 13 2016. Details
The previous Insider build was 11082 that was released on Dec 16 2015.
If you have signed up to the insider programme by mistake then you can leave and switch back to the stable version.
I'm not aware of signing up to Window Insider - I'm too much of a novice for any fancy stuff.
JBT
Well the message you say you got was:
"your app isn't compatible with windows insider preview"
Which would seem to indicate that you are runing an Insider preview build?
Did you go to Settings > System > About to check what version and build you are running?
You might also want to look at Windows Updates >Advanced options, to see what the section about insider builds says:
Thanks for the thumbnail. It confirmed that I do not have insider preview running. It shows "let's get started" or some such. Looks like I will have to keep deleting the message even though I no longer have CCleaner currently installed while try to sort this problem out.
If you don't have an insider build then "Get Started" is indeed what you see instead of "Stop Insider builds".
Sorry about the confusion, but it makes it even more strange that the error message you are getting mentions 'windows insider preview'?
Reading back to your first post you said:
I recently upgraded to windows 10 and started to get the message "your app isn't compatible with windows insider preview" every time I started my computer.
What made you think that this is a problem with CCleaner?
Yes there is obviously a problem here, but that message just says "your app" it doesn't say which app.
Indeed if you have removed CCleaner from your system and are still getting this error message then it must be some other app. that is the problem.
Have you run Virus, spyware, and malware checks on your computer, if so which ones?
Run a scan with your installed Antivirus.
If you don't already have a spyware and malware scanner I recomend that you get these and run them to check for nasties on your computer.
The free versions are fine and are used and trusted by millions around the world.
Of course these are just my recomendations, I have no association with any of these companies.
Other Malware / Spyware scanners are available.
http://www.superantispyware.com/
Checks your system for any nasties that are trying to track what you are doing, steal your passwords, steal your personal info, etc.
Run it once a week - takes between 20min and 2-3 hours depending on what you have on your hard drive.
AntiMalware - Definitely use this - Checks for all kinds of nasties and unwanted stuff that tries to take over your computer.
Run it once a week - can take up to a couple of hours depending on what you have on your hard drive.
If after running these you are still having problems I (and no doubt others here) can point you to where you can get free 1-1 help to deep analyse and clean up your computer.
Although I have security software installed, I down loaded and ran the Malware and it came up with no problems. There has to be something in the startup that triggers the false message. Also while the message stated that it had deleted the CCleaner software, I don't believe it did. as it was running and I had to uninstall the software in order to get a clean slate.
I know under window 8 there was a virtual file where programs ended up for some reason. For I had a situation where I had down loaded a module for a certain software and it ran fine. However, I could never find the file when I did a search. I contacted the software manufacturer and he said it was probably in the virtual file. I eventually found it and move it to where it should have been and deleted the virtual file. I believe that windows 10 no longer has this virtual file system so that can be ruled out. Can you advise where to find windows 10 start up file?
The easiest way to find out what is in the start up list is to look in Task Manager.
Right click in the Taskbar and select Task Manage from the pop up menu.
Go to the Start-up tab and it will list your loaded start up apps, and tell you if they are enabled or disabled.
You can try disabling them one at a time and re-booting to see which one is causing the error message.
EDIT
I have done some searching about and it seem that on certain PCs (not all) this message about 'apps not being compatible with Insider Preview' will display even when the PC is running a full market version.
(It was lazyness on Microsofts part when releasing a fully tested insider build as the full market version and forgetting to change the message).
The message displays when Microsoft has decided to remove apps it does not like from your system.
Among the apps that it will remove are CPU-Z, Speccy, CCleaner, bing bar, NETGEAR Genie, and there are others.
There are already various posts about Microsoft doing this here and on other forums.
Generally (uninstalling and) reinstalling the offending app cures the problem.
So once you have worked out which app is generating the message you can uninstall / reinstall it.
Greetings,
I fiddled with some default setting - not sure what I did, but I no longer have the error message when I start my laptop. Thanks for your help. It is a bit frustrating not knowing what was going on. The big test will come when I download CCleaner again.
Regards
JBT
I fiddled with some default setting
Presumably a Windows setting?
Possibly turned off- 'Show app notifications' (in the Systems > Notifications & Actions screen)?
Would have been nice if you could have found just which app the message was refering to.
At least the message has gone now, (if not the actual incompatability).
Hope all stays well.
Well, the last time I tun the software on WIN7 and it worked well. I even use it very often
Confirmed, CCleaner just broke my Windows installation. Now I get to spend today fixing my computer after Piriform's incompetence killed it. CCleaner is malware now. Thanks, Piriform.
Confirmed, CCleaner just broke my Windows installation. Now I get to spend today fixing my computer after Piriform's incompetence killed it. CCleaner is malware now. Thanks, Piriform.
I run Ccleaner on my Windows 10, Win 7 and XP and it hasn't broke any of them.
You need to give a lot more info before people will take notice. Coming on forum and saying ''Ccleaner broke my machine'' just doesn't suffice.
I run Ccleaner on my Windows 10, Win 7 and XP and it hasn't broke any of them.
You need to give a lot more info before people will take notice. Coming on forum and saying ''Ccleaner broke my machine'' just doesn't suffice.
I ran CCleaner. Immediately afterward, no programs could launch. After restarting, Windows could not load. Refresh Windows. Still can't load. Windows needs to be totally reinstalled. CCleaner broke it that badly.
Is this the first time you had used Ccleaner?
What settings did you have it set to clean?
Did you use the registry part of the cleaner?
Was Windows 10 fully up to date with this weeks' big update...had you rebooted to install that update yet?
Windows 10 was up to date.
I did not use the registry cleaner.
I used to be a CCleaner advocate and would regularly use it.
Default settings, minus some browser stuff, plus clean up old windows installations. No warning message or anything it wiped most of Windows. Now I need cancel all of my plans to spend all day fixing my computer because you guys thought deleting the operating system (rather than cleaning up windows.old) was a good idea. Thanks.
Please stop saying 'you guys' as though we are personally responsible. We are just members who try to help other members okay?
First when this is over you MUST make a system image then when things go wrong (as they often do on computers) you can just restore an image.
If you have never done that before and need advice on it... please ask. Most folk around here use Macrium Reflet, it's free.
http://www.macrium.com/reflectfree.aspx
User guide
http://knowledgebase.macrium.com/display/KNOW/Macrium+Reflect+v6+User+Guide
Secondly it is better to use Windows inbuilt Disk Cleanup for old win installations, especially on Win 10 which is constantly changing.
Thirdly no need to spend all day on re-installing 10, just download the Win 10 iso and it doesn't take too long to install.
Reinstalling all of my other programs too. ArcGIS, VS, etc. That takes a while. And CCleaner managed to break Windows so badly that I can't even use the recovery reinstallation option. That is not a trivial issue. CCleaner is fatally flawed. No software should kill someone's computer so easily.
You don't need to use the recovery installation option if it won't work, you can download a fresh install of Win 10
https://www.microsoft.com/en-us/software-download/windows10ISO
Now seriously you must stop posting in other threads about this, you are getting help and advice, but for some reason you just want to keep putting up posts about how ccleaner is malware, dangerous, and kills computers etc etc. I am getting fed up with deleting them all. You are starting to come over as a troll instead of someone who is looking for help.
There is lots of info online about doing a clean install of Windows 10, it gets auto activated and the iso contains all things that you need.
If you need to ask any questions please do.