I have a query about why the promised ‘30 days’ cashback offer has not been fulfilled after 42 days from purchasing a CCLeaner licence (two years / five devices). But as hard as I’ve tried I cannot find a valid email address for support.
Of the two I’ve tried, one, renewals@email.ccleaner.com, bounces back as mailbox unavailable. The other, support@ccleaner.com, provides the following email -
Please note that this email address is not monitored and we won’t be able to respond to any inquiries sent to this inbox. But, we’re here to help! For help and assistance, please visit our official support site:
https://support.ccleaner.com
which takes me right back to the beginning of my fruitless search.
So frustrating from a company held in high regard.
All customers MUST now use the ‘Live Chat’ support service. It is currently the only way to contact support.
To start- fill in this form: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request. Below that is the button to go into the ‘Live Chat’ where a virtual assistant will try to help you initially based on what you have put in the form.
If the AI can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Thank you, Nukecad. Much appreciated. Interestingly I tried that same link a couple of hours earlier and got a ‘this page is not in your language’ type of error message but now it is working.