Video Drivers Wiped Out !

CCleaner for Windows CCleaner Windows Bug Reporting
1

When I booted up my Windows 10 Pro (64-bit) machine, I got a prompt on my main screen that CCleaner had an update and I needed to download it and install. So, I downloaded it, and when I started the installation all went well. After a few moments it restarted my computer (not unusual), but when it booted, all four of my display panels were fouled up. I have a 15" panel in portrait mode reserved for icons -- but they started popping up all over the place. One of my main screens was blank, and the power/status LED indicated that it was no longer powered. My main screen had some sort of crazy video resolution. I use Stardoc's Fences to manage my icons, and it was gone. I figured that the drivers were wiped out for my two video cards, so I went through the process of downloading the latest from nVidia. After they installed, I rebooted and all was right. But it cost me 30 minutes.

Is this normal? Have others had their video drivers messed up by CCleaner?

2

are you running the Pro version of CC?

I've not heard of CC requiring the PC to be restarted.

What Win10 build are you on?

3

Can you also check and see if Windows Updates installed at the same time as you had the restart ?

As mta said, CCleaner doesn't restart your PC.

4

Windows 10 Pro, Version 1511, OS Build 10586.713

This happened about 16 December. My last update was 13 Dec, KB3206632 (OS Build 14393576).

Bob

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5

sorry Bob, I'm confused.

what OS version are you on right now?

and what is your CC version?, and build: free or Pro?

not that it matters I think.

the timings sort of hint at it being a Win10 update issue, there's been a few, like the Windows Updates taking out CCleaner, or 3rd party Start menu replacements, I've even seen it remove Office.