Every time I try to update the listed drivers, whether they're all checked or only one checked, the software closes and crashes back to the desktop.
What is you operating system?
What build of CCleaner are you using?
Windows 11 Pro and the latest version of cleaner. It has been a problem for a while. Does the same thing on my laptop.
Hi @dadilus Can you please see if this problem persists after deleting the DUState.dat file, located in C:\Program Files\CCleaner\Data ?
Or, can you please see if this problem persists after configuring CCleaner as follows?
- Right-click CCleaner > click Properties
- Open the Compatibility tab
- Check "Run this program as an administrator"
- Click Apply > OK
Afterwards, please re-scan for driver updates, then check to see if the problem has been resolved:
- Open CCleaner > click Driver Updater
- Click "Scan again" > Update All
Same old thing. I tried the delete and run as admin. Rescanned and tried to update the drivers, it just starts and crashes to desktop
Hi @dadilus Thanks for letting me know of how the issue has persisted.
We did have someone report this problem to us recently and it was resolved by installing the new update for CCleaner, v6.01.
For that, simply click on the "Check for updates" link located on the bottom-right corner of CCleaner.
Otherwise, our support team would like to investigate further; do they have permission to contact you via email?
Yes
You have permission to contact me via email. I am using the v6.01 version.
Hi @dadilus Thanks for letting me know. We will contact you now, and our email will be sent from support@ccleaner.com.