I have an external WD MyBook, 1T, with 4 partitions. The partition with my pc backup on it corrupted. I bought this program to try and recover my files, but it could not read the drive. So, I formatted the partition thinking that would make it readable. After formatting it, I checked to see if I could open the partition, and I could, so I decided to give it a try, deep scan. When the program starts, it says it finds a whole bunch of files. Time left, 7 hours. I left it to run overnight. This morning all there was as the bottom left of the window was "Unknown System Error x0-000000000000008", and no files on any of the lists. I tried it yesterday too and I got an error message that said "bad sector", and there were no files. How many times can I scan the same drive? Is there another way to do this? Am I missing something?
This program, along with the other Piriform programs, is free to all to download and use, no purchase is necessary.
What it looks like you have done is purchased support from Piriform itself. Get in touch with them regarding your issue, after all you have paid for their support !!