Copy pasted below my email to them. Got a reply that support@ccleaner.com is unmanned- ask the community.
PLEASE HELP
automatically I think ccleaner was registered with this email address - *********** -unsure -and that your subscription expired August 2026 and we are not yet there. I also recall repeated emails from me asking to renew my subcription for August. I rested in the confidence you would not send these reminders if I had activated auto renew. I find you have taken a debit you never had a right to.
It is more than a year - probably two - since I uninstalled ccleaner paid version after it killed my notepad and paint on my laptop during cleaner and accidentally deleted unsaved data from downloads. I did not enable autorenew. And if i was working and I wanted the product the same thing is available for £14.95 or $14.95 or euro 14.95 which is what I paid for my original subscription.
The identical product was selliing for 44.95 which you urging to renew. Please check your records and refund me
details of unauthorized transaction
Communication code: B01Ling1C1Cle5R0jer
You spent 44.95 EUR at CCleaner.
This used 38.33 GBP from your account.
Want to see all your transactions in one place? Just log back into your account.
Thanks,
The Wise team
Transaction details
When18 July 2026 at 21:34
WhereOnlineWhich card4300
Physical Wise card design
Authorised via
Saved details
Transaction number#4075495165
MerchantCBA*CCleaner Piriform
Recurring payment How you paid for this GBP
Amount taken38.33 GBPOur conversion fee0.12 GBPWe converted38.21 GBPExchange rate1 GBP = 1.1763 EUR
0.21%Converted to44.95 EUR
You spent44.95 EUR
It says recurring payment but I did not enable autorenew
Whrn auto renew is disabled your site should remove the recurrence
If you refund I need none else and thank you very much, appreciated
Many thanks, appreciated