Hello Ccleaner Support,
I am stiil without reply to my mail from 12 March 2026,
and still cannot update Ccleaner 
I still look forward to receiving your reply.
Yours
Jesper Udsen
Frederiksberg, Denmark
Fra: J U {email address removed for users security}
Sendt: Thursday, March 12, 2026 10:36:52 PM
Til: XRM-CC-support support@ccleaner.com
Emne: Fw: Your License Key Request from CCleaner Development
Hi Ccleaner helpdesk
The last time I was able to update my Ccleaner was 26 Feb 2026
When clicking the Ccleaner update button I get the reply:
“Connect to the internet”
but my MAC is connected to the internet and I have tried to
reinsert my license key, valid to 21 Nov 2026.
Why can’t I update mu Ccleaner?
Best regards
Jesper Udsen
Hi @JesperUdsen
I have removed your email address from plain sight, you should not post it like that where spammers/scammers could see it (unless you want a lot of spam and scam emails).
You can no longer just email support with requests, you will not get a reply.
All customers MUST now use the ‘Live Chat’ support service. It is currently the only way to contact support.
To start the support process fill in this form: Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.