The same thing has been happening since the 20th; they’ve been giving me the runaround with a supposedly guaranteed refund, and I haven’t received a response in days. I’ve started gathering people for a class-action lawsuit against their terrible and secretive support. If you want to join, I have backups of the emails and conversations related to my case. My email is yosoyikkienzovo@gmail.com. Send me an email explaining your situation, and I’ll keep you updated on the process. Take care. If they don’t respond and you have some time, attach whatever you have and send it to me please