It has been 3 weeks since I opened a ticket for a refund on CCPremium. I wanted to renew my CCPro membership, but apparently wasn’t paying attention. Happily renew once the refund is complete (funds are tight :>)
Shall I ask my bank to reverse the charges or…?
Any suggestions welcome
I just purchased with the cashback promotion for September 2025. The cashback link is not working. I read the terms and conditions of this offer and it says the link should be working through October 2025. However, it is not. In addition, I’ve waited several days to try this again with no luck. Something is wrong with the website, or this cashback offer is not real. If it is not real, that would be very sad as it is a good product, in general.
Hi @drafiee
Please allow 24 hour from time of purchase to submit your claim.
I have also just tested the claim form and it appears to be working correctly.
Please try the form again and if it continues to fail submit a support request via the Contact Us form on the CCleaner Help Centre.
If you do this please message me back so I can locate your support request and ask the team to prioritise your case.
Your first name(s):
Your surname:
Email (ideally the one your purchase is linked to):
Subject: Refund website not working properly - Order ID: 515869530
Details: Hi Folks, I am using Google Chrome. I put the date of the purchase in and hit Next. On the next page, I put the order number on the Paypal bill and my email. The NEXT button stays greyed out and I cannot go to the next screen. How can I get my credit as this something is not working? I would send a screen capture, but your web form does not allow for an image attachment.
Platform: Windows
Product: CCleaner 7
Hi @drafiee,
I have found your support request and asked the team to prioritise the case.
If you have not received a follow up from them within 24 hours, please message me back so I can investigate this further.
The same thing has been happening since the 20th; they’ve been giving me the runaround with a supposedly guaranteed refund, and I haven’t received a response in days. I’ve started gathering people for a class-action lawsuit against their terrible and secretive support. If you want to join, I have backups of the emails and conversations related to my case. My email is yosoyikkienzovo@gmail.com. Send me an email explaining your situation, and I’ll keep you updated on the process. Take care. If they don’t respond and you have some time, attach whatever you have and send it to me please