Unable to Enable System Monitoring/Browser/Active monitoring

CCleaner for Windows CCleaner Windows Bug Reporting
1

Have a question, I have installed the latest version of ccleaner, but the fields under Monitoring are all greyed out. I cannot select any of the fields. I have reinstalled the version and still cannot select any of these fields. Can you advise. i have pro version of ccleaner. All other functionalities working fine.

2

have you registered your Pro version?

what are your OS and CC versions? 

do you save your settings to an .INI file, if so, check ccleaner.ini for these entries;

Monitoring=1 

SystemMonitoring=1


BrowserMonitoring=1

3

Hi,

yes CCleaner is registered, I have also tried to redownload and reinstall the version.

I had there - Monitoring=0

I have updated the ini file to

Monitoring=1
SystemMonitoring=1
BrowserMonitoring=1

I can see, that these options are checked, but cannot update any values there. See the attached picture.

All the other professional functionality is working fine.

CCleaner-No Monitoring.PNG

4

getting into the realm of straw clutching now....

what about right clicking your CC in the System Tray and Exit. 

then rename your ccleaner.ini to ccleaner.old and restart CC, any luck?  (just wondering if the .ini file is screwed up somehow)

5
32 minutes ago, mta said: 
<div class="ipsQuote_contents">
	<p>
		getting into the realm of straw clutching now....
	</p>
</div>

Here's a straw to have a clutch at mta ... How on earth in that screen shot do you get "Cookies" and "Monitoring" to be highlighted at the same time?

I wouldn't have thought that possible because no matter what combination of keys I press (shift, alt, ctrl for example), I cannot get two sections highlighted together at the same time. They can both be highlighted momentarily while changing from one to the other, but the program seems to freeze for that slight moment.

Just a long shot, but if no one else can do that, then something could be amiss and interfering with CCleaners normal functioning.

If it's only me that can't do that, then disregard everything I've just said. :)

6

Only time I've seen these options greyed out is in ccleaner portable. Is there a portable.dat file in your ccleaner installation folder?

7
5 hours ago, DennisD said: 
<div class="ipsQuote_contents">
	<p>
		How on earth in that screen shot do you get "Cookies" and "Monitoring" to be highlighted at the same time?
	</p>
</div>

saw that straight away but managed to duplicate it, so figured it wasn't a rabbit hole to go down.

you just click on Monitoring to select it, that turns blue, then move your mouse up to Cookies, it turns blue, then take your screenshot.

PS: put the glass down and walk away from the egg-nog !!! ;)

8

NOOooo. :o Stay with the egg nog.

9
8 hours ago, Nergal said: 
<div class="ipsQuote_contents">
	<p>
		Only time I've seen these options greyed out is in ccleaner portable.  Is there a portable.dat file in your ccleaner installation folder?
	</p>
</div>

Thank you for your help, this was the case! I have found the portable.dat file in the installation folder. I deleted it and restarted the ccleaner. Now the options are active. I'am still not sure, where I have downloaded the portable version. Uninstalling did not helped to remove the portable.dat file, so after i have installed the fresh version, the system behaved again the same way. It would be good, if ccleaner will display somewhere (maybe in the header banner), that portable version is running.

10
10 hours ago, Nergal said: 
<div class="ipsQuote_contents">
	<p>
		Only time I've seen these options greyed out is in ccleaner portable.
	</p>
</div>

Yes because monitoring wouldn't necessarily fit into a portable environment. However still good to know the cause if someone manually updates for whatever reason using the portable ZIP, i.e.; if the installer is failing to work.