Hello, I have put the date 23/09/2025 and I can’t claim the cashback for the 2-year premium subscription. I’0ve seen that also @marc3112 has encountered a similar problem. Can you please help me obtaining my cashback? Thank you
You will need to contact support for this one:
All customers can now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.
Thank you so much your help was invaluable to let me solve the issue with the customer care