Custom clean returns Unable to clean “system temporary files” and “windows client temp files” every time. Never had issue with previous version.
CCleaner ver 7.0.984.0
Edition Windows 11 Pro
Version 24H2
Installed on 2024-12-15
OS build 26100.6584
Experience Windows Feature Experience Pack 1000.26100.234.0
v7 is new to all of us. Could you post a screenshot so we can be sure just what you are seeing?
Hovering over the little Info icon says “some items couldn’t be cleaned. Try again or see support article”. Couldn’t find any support info. Clicking on the link at the top of the page just goes to CCleaner home page.
Yes, it appears that we’ve lost a key functionality in the new version. Also have yet to find any support article that addresses this. Have made inquiries but not gotten a response.
Was evaluating the beta version of 7 but opted to continue using 6 because I noticed this issue right away. Then woke up one day to find that it had been replaced.
Edition Windows 11 Home
Version 24H2
Installed on 2/13/2025
OS build 26100.6584
Experience Windows Feature Experience Pack 1000.26100.234.0
I see it too now.
I don’t know what to say other than it’s quickly become clear that CCleaner v7 is unfinished and buggy.
My personal opinion - It’s still a Beta and should never have been fully released as it stands now.
I’m keeping v7 on one machine for now for testing and answering queries on here, but I’ve also put v6.39 back on that machine as well.
Thanks so much, that’s very helpful. Happily back to the old version.
