Unable to choose the destination folder !

Recuva
1

Hello,

I am contacting you because I have a problem. I have installed recuva to recover deleted video files.

I can recover them but when I click on ''recover'' I can't choose the location of the destination folder. Instead I have a white rectangle (screen).

I installed Recuva on another hard drive and it doesn't change.

Can you help me to find a solution to choose my destination folder.

Thanks to you :)

Sorry for my English but I am French.

image.thumb.png.2f89964fe9f0ad8a63ad6bfc7bccd49d.png

2

Heyy ? anyone ? :)

3

This will occur when using a recovery environment (WinRE, BartPE, and the like); unfortunately, it's that these environments, being extremely cut-down versions of Windows, do not have the needed components for Recuva to function properly, so basically, what you're seeing is:

  • You tell Recuva to recover files
  • Recuva asks the operating system to enumerate the file system
  • The recovery environment's OS, lacking the functionality to do so, returns no information
  • Recuva then has no information to display to you, the user 
    </li>

As such, there really isn't a way to fix this outside of running Recuva in a normal, fully working installation of Windows. If that can't be done on the computer, then you may need to make use of another recovery tool that can be used in a recovery environment, or that has its own recovery environment to work with.

4
On 19/03/2021 at 09:07, johnccleaner said: 
<div class="ipsQuote_contents">
	<p>
		This will occur when using a recovery environment (WinRE, BartPE, and the like); unfortunately, it's that these environments, being <em>extremely</em> cut-down versions of Windows, do not have the needed components for Recuva to function properly, so basically, what you're seeing is:
	</p>

	<ul><li>
			You tell Recuva to recover files
		</li>
		<li>
			Recuva asks the operating system to enumerate the file system
		</li>
		<li>
			The recovery environment's OS, lacking the functionality to do so, returns no information
		</li>
		<li>
			Recuva then has no information to display to you, the user


			 
		</li>
	</ul><p>
		As such, there really isn't a way to fix this outside of running Recuva in a normal, fully working installation of Windows. If that can't be done on the computer, then you may need to make use of another recovery tool that can be used in a recovery environment, or that has its own recovery environment to work with.
	</p>
</div>

Is this true for your products generally? I mean, e.g., if I'm in WinRE, will the portable CCleaner only scan and clean the WinRe registry on drive X: or can I force it to scan and fix problems on the system (c:\) registry? Thanks.