Unable to cancel auto-extension

CCleaner for Windows CCleaner Windows Help Requests
1

Hello,

As first im trying to send submit for support but its not possible already 2 days, always says at bottom of page Hmm... we think you might be a robot.

Im facing problem that there is no option to turn off/on auto-extension? 

As i read manual choosing ABOUT section and then clicking on license information i should get a screen where is possible to manage subscription but that is what im missing on mine.. 


Everything except manage exception is visible.


I have purchesed CCleaner Professional version last year on 16/11/2023 this is reference id <b style="background-color:#ffffff;color:#555555;font-size:14px;text-align:left;">#418762503.</b> Also i can send other details as license and email but id prefer that privatly!


Can please someone help me to turn off my auto-renew?<img class="ipsImage ipsImage_thumbnailed" data-fileid="17917" data-ratio="56.39" width="837" alt="ccc1.png.f0d6af6ed48ebbf2e9f4474e43e8502a.png" src="<fileStore.core_Attachment>/monthly_2023_09/ccc1.png.f0d6af6ed48ebbf2e9f4474e43e8502a.png" />


Regards, Erol.

2
16 hours ago, ErolSh said: 
<div class="ipsQuote_contents ipsClearfix" data-gramm="false">
	<p>
		Hello, 
	</p>

	<p>
		As first im trying to send submit for support but its not possible already 2 days, always says at bottom of page <strong>Hmm... we think you might be a robot. </strong>
	</p>
</div>

We are aware of the problem with the support form and are shouting about it to the staff. 

Hopefully it will be resolved quickly.

3

HI @ErolSh, 

Please email our support team via support@ccleaner.com and they can assist you with this issue.

4

Hi@Laurence CCleaner and @nukecad .

Thanks for reply. I have send email to support. Hope that they will answer me quickly with sulution for my problem.

If no i`ll write here again. Regards! :)

5

The support form should be working again now.