I've been running the free version of CCleaner on a WIndows 11 PC for more than a year. Today I attempted to upgrade to the Pro version. I completed all the credit card details, but have no idea how CCleaner knows who I am. I wasn't asked for an email address. In the 'My Account' (top right) on the CCleaner app there's no indication that CCleaner does either. I can't see how I can create a personal account.
How do I upgrade?
2 hours ago, CJUK said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Today I attempted to upgrade to the Pro version. I completed all the credit card details, but have no idea how CCleaner knows who I am. I wasn't asked for an email address. </p> </div>
I agree that doesn't sound right.
How were you doing this?
Had you clicked Upgrade within CCleaner itself?
Or was it from a pop-up?
Or from a website?
I clicked 'upgrade' in the CCleaner App.
I subsequently Googled 'upgrading to CCleaner Pro' and went to the Cleverbridge secure.ccleaner.com site. That was fine and I was able to upgrade and get an upgrade ref no.
It's a bit unnerving to put all your cerdit card details into a form generated by the CCleaner App and nothing comes back ... I'll need to check I haven't been charged twice.
Good to hear you seem to have it sorted out.
You may have actually purchased 2 licence keys now. (Just not been sent one of them because there was no email to send it to).
I will flag this up to the staff about the upgrade link not asking for your email, that is definitely odd.
So odd that I would also keep a close eye on your card account for a while, just in case.
Thanks for the heads-up on double purchase...
Hi @CJUK,
I have asked our support team to follow up with you on this issue.
If you don't receive their email withing 2 working days, please check your spam folder.