Yesterday, Dec 1, I tried to upgrade and put in all pertinent personal and payment info, got to the screen that gave me the total due and the button to complete the purchase was not there at all. Help please. It appears I have paid for the upgrade (?) but could not move ahead and never received the download to upgrade. Now what?
We had a similar query yesterday.
Are you using an Adblocker?
Do you have your Browsers security set to ‘Strict’ or similar?
Often Adblockers will see a certain button (or other element on a webpage) as being an advert and so will block it from appearing.
‘Strict’ browser security can do the same thing - it does warn you in the browser settings that setting ‘Strict’ may cause some websites not to display or work properly.
eg. Firefox tells you:
It’s to do with the way that the programming code for the particular button was written.
I’ve had it happen on a number of websites, I’ve had whole, not advertisiing, sub-sections of webpages not displaying at all until I disabled all adblocking, and it seems to happen more often nowadays that it used to do in the past.
You wouldn’t even notice that something has been incorrectly hidden from view, unless you know something should be there and it isn’t.
(You could say that adblocker or security isn’t clever enough, and just blocks it regardless).
If your browser security is set to Strict then try turning it down.
Or try using your browser with the Adblockers and other extensions/add-ons temporarily turned off (eg, the browsers 'Troubleshoot mode").
Or try using a different browser.
I have the same issue today. I was trying to make the purchase through the Upgrade option in the PC App. No button to finalize the payment & when I looked on the website, it doesn’t show the same discount on the plan I want to get.
The App is whitelisted, and the website has no restrictive settings.
Same issue here, purchasing through the app, which tells me the upgrade is $14.98.
Clicking the help option and going to the upgrade on the website is $24.99.
Nothing in the app is blocked, so what gives?
Same issue, trying to upgrade in the PC App.
After 2 hours I got mad and started hitting the tab key! After several hits … a button appeared, way to the right of the screen. It actually shows up if you MAXIMIZE the app screen. What the heck!? Who maximizes there CC app??